Reviews
You?re Lifesavers!
On New Year?s Eve we were passing through Atlanta on the way home from Florida to Michigan. Our transmission went out just north of downtown. Catherine Jackson was an amazing help. We had our suburban towed to you and you worked your magic. Thank you for being open so late on Saturdays , yet alone on New Year?s Eve. The customer service we received was the best and communication was flawless. Thank you so much. It?s not the way we wanted to end our vacation but you helped make the situation much better and stress free. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Chris, for sharing your feedback so that others will know what it's like to have their vehicle serviced at Jim Ellis Chevrolet! We are glad to hear that our service team provided helpful service. We will be here to assist if any future issues arise while you are back in our area. Expect the Best! Service Manager Mr. David Theriault
My service advisor was outstanding.
My service advisor was outstanding. She kept me informed of the status of my repairs. Also the dealership was very accommodating in providing a loaner vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your service experience with Jim Ellis Chevrolet. Retanza and Elise appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Good morning Mr.
Good morning Mr. Sorrentino I purchased a vehicle from your dealership on December 20,2022 I have not received that vehicle. I was told initially that they were going to put a manifold sensor on it and it would be ready in about two days. I have not received the vehicle yet. I talked to the sales professional Mr. Clarence Williams about the situation and asked him what was the estimated time I should receive my vehicle. Mr. Williams stated I am going to tell the truth "I do not know when you will receive your vehicles. I think this is very unprofessional after I purchased the vehicle. Could someone give me some feedback soon. It has almost been a month. I am responding to an e-mail that was sent on January the 7 2023
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Laurence, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Perfect place to build a relationship for your family's
Perfect place to build a relationship for your family's vehicle needs. We've used the services here 00 for nearly 13 years. We trust that the mechanics and technicians who service or vehicle are top notch, with unmatched expertise to diagnose and repair anything that may come up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
The Ellis team made buy a new car a great experience.
The Ellis team made buy a new car a great experience. Amanda was awesome to deal with in all the years of buying card she was the best sales person I’ve ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Amanda delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
Very friendly very knowledgeable makes you feel very
Very friendly very knowledgeable makes you feel very happy with your purchase will definitely come back when it’s time to buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino
Kyle and Patrick were very helpful with making this
Kyle and Patrick were very helpful with making this purchase!! I would return to buy again!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Corey, for your feedback on your recent visit to Jim Ellis Chevrolet. I'm glad to hear that Kyle and Patrick were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Expect the Best! General Manager Ralph Sorrentino
Vlad is the best?
There is nobody better than Vlad? He has taken care of me and my family for 12 yrs and won?t use anybody else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business, Alan, and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
I have.
I have. 2020 Colorado, they did not fix the transmission noise I understand that this is a common issue with the truck so I’m not surprised that they were unable to “duplicate the issue “ they also left 2 dents in my door from another cars door hitting mine, they did say that they would fix the damage but the fact that it happened is disappointing, I probably should have just bought a Toyota more money but less problems. Customer service was great though.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please get in touch with Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com to discuss. Thank you for your time, Benjamin, and hopefully, we can get to the bottom of this.
Great service!
Great service! Loan was great! She always does a great job. Thank you. And the car was cleaned
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault