Reviews
3 1/2 hrs for an oil change!
3 1/2 hrs for an oil change! Ridiculous. This visit was free, due to me waiting 3 hours, my last visit. Only for me to wait longer, than last time. I only came back, due to the oil change being free. Never again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Please do better, I understand things happen, but 3 1/2 hours, is a bit much.
Clyde
I shouldn?t have paid for a manufactured defect on my Truck! Should have been done at dealers cost!! The work was done in a reasonable amount of time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Clyde, feel free to contact us at your convenience. Expect the Best! Service Manager Mr. David Theriault
They provide service like I was family.
Vladimir provided my service like I was part of his family. I appreciate how he takes care of my issues each time I go to have service .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much, Richard, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you always find your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
3 hours for an oil change and tire rotation is ridiculous
3 hours for an oil change and tire rotation is ridiculous and bad..not good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, Dave, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Great customer service.
Great customer service. I had a couple worries with my transmission and they evaluated it, it ended up not being as serious as I thought. This team has integrity, they could’ve done the transmission flush and charged me for it but instead they told me I do not need it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, Craig, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Very assertive and helpful.
Very assertive and helpful. Stayed in contact in a timely manor. Definitely good customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Service here is always impeccable.
Service here is always impeccable. The price of the services are pretty high. I make a decent salary and leave satisfied but broke.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Trent, for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
The dealership did a good job of servicing my car and
The dealership did a good job of servicing my car and apprising me of its progress and price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Stephen, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Glad you have an ev expert and the service team is
Glad you have an ev expert and the service team is responsive and easy to get in contact with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Remarkable Customer Service by Loan
This was my first oil change on my suv I purchased in Fl. When I arrived I met Loan. She greeted me with this huge smile. Loan is remarkable! She explained the process and answered all of my questions. I feel very confident I found the best dealership for me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that Loan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault