Reviews
Excellent, painless, easy experience.
Excellent, painless, easy experience. LOVE my new Colorado. Clarence and staff are the BEST! Love!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Colorado! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Expect the Best! General Manager Ralph Sorrentino
Clarence and the rest of the staff were great to work
Clarence and the rest of the staff were great to work with. Transparent pricing and speed with buying a new Chevy Bolt
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Clarence and the team were able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino
Truck purchase experience
My sales person Ton Durham was great and made the buying experience stress free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, Thank you for taking the time to share your thoughts on working with Ron and our team. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino
Bad service I ever seen.
Bad service I ever seen. Bought a truck. Salesman told me about week to order cover. But he never did Call him twice. Every time told me call back week should have cover order really for install. Last time call him he had quite the job. No body follow up to help me. I have call the service to schedule install but when I been there said should have to order cover more than a month. It already 2month since I buy the truck. Still waiting on my truck cover.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Service fine.
Service fine. Pricing absurd. $5800 transmission is $2800 over Atlanta norm. Probable preexisting problem. I asked the service rep. within 3 months of buying car to check transmission because it was slipping upon acceleration. Said they could not detect a problem. Cheap parts used in producing transmission that are prone to wearing out prematurely. I drove my previous Tahoe 325,000 miles with no drive train issues. Very disappointed in having to have transmission rebuilt, especially with price charged.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They owe me money for 2 different things.
They owe me money for 2 different things. Been dealing with them for 4 months on these issues. They acknowledge I am due the money but won’t send it to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Kristin, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Top notch; was told paint would be supplied to fix a
Top notch; was told paint would be supplied to fix a small paint, not so.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! Elise and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Actually accommodate customers with bust schedules with
Actually accommodate customers with bust schedules with rideshare should wait unexpectedly takes longer than anticipated for maintenance work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tracey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Great people.
Great people. Clean. Great service. We get all our vehicles serviced here for years. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Vladimir and Mark had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
Not too good, I was under the impression the first
Not too good, I was under the impression the first service was free and come to find out, it was out by time. Was quoted $1500 for an oil change and transmission filter and was given a discount for $1200.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com