Reviews
Ron Durham was very helpful and extremely pleasant to
Ron Durham was very helpful and extremely pleasant to work with. He made the process of purchasing a new vehicle very easy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear Ron provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
My advisor was knowledgeable and made my $2,500 purchase
My advisor was knowledgeable and made my $2,500 purchase easy. I really appreciate the added car wash. It really impressed me and made me feel appreciated. Sean
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! Retanza and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
La personas son muy amigables y el servicio es muy bueno
La personas son muy amigables y el servicio es muy bueno el Manaller una muy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
I was disappointed with how long it was going to take to
I was disappointed with how long it was going to take to get to my car
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Maria, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Our service lane mangers, Vlad and Elise were courteous
Our service lane mangers, Vlad and Elise were courteous and helpful in making our experience very positive. The service director, Dave Theriault, checked on us to make sure we were getting all we needed. The mechanic that worked on our car. Dearre, was very knowledgeable and capable. It was a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Vladimir, Dave, and Elise were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Great service by service tech.
Great service by service tech. Kept me informed whole time. I prob wont stick around next time but yall were fast and great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carl, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Sonya is an awesome service advisor.
Sonya is an awesome service advisor. Followed her from a previous dealer. Mechanic great too. Comprehensive work was done in the time promised and to estimate, as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
We’ve had a relationship with Jim Ellis for 21 years and
We’ve had a relationship with Jim Ellis for 21 years and we love working with them. They’ve always been so helpful and transparent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Andre and Evan have done a great job on my last 3
Andre and Evan have done a great job on my last 3 vehicles I have purchased from Jim Ellis. Would not buy anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Andre and Evan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
It took a month to get a status on my vehicle.
It took a month to get a status on my vehicle. After which my car was diagnosed. This is unacceptable, especially when I was told two weeks. I did not receive callbacks until I said I was writing the general manager. My car is fine but the customer service is lacking.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com