Reviews
My visit was very professional and very clean place very
My visit was very professional and very clean place very good service, and I will be coming back again and again The person who took care of my car. It was very professional and very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
The service center is awful.
The service center is awful. Even with an appointment, I've had to sit for hours on end just for an oil change. There are not enough techs for the amount of appointments booked. Also, the waiting area is uncomfortable and poorly maintained. There is a disconnect between the agents and the techs and a lack of communication. There is no respect for the customer's time when appointments are merely suggestions, and even an oil change can take 4 to 5 hours to complete. After my latest service with me car sitting there for 4 days, the work was completed, but the next day, the Check Engine light came on again. Jim Ellis deals with higher end vehicles and the service department should reflect that. Instead, I feel I could get more consistent and efficient service from Jiffy Lube.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
They worked hard on pricing to get to where we needed to
They worked hard on pricing to get to where we needed to be to make this deal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle and thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
They very nice and also they do create jobs appreciate
They very nice and also they do create jobs appreciate all they do thank you guys
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Elise is a very professional, personable and detailed
Elise is a very professional, personable and detailed oriented service person. Our problem was detected and resolved in a timely fashion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Elise and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Sonja Brown was outstanding in both communication and
Sonja Brown was outstanding in both communication and responsiveness. I am looking at buying my next vehicle at Jim Ellis in part due to the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Brad, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Good service advisor Good service performed Hope this
Good service advisor Good service performed Hope this service continues As we have bought several cars from this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
They gave me a Lyft ride to and from work and did the
They gave me a Lyft ride to and from work and did the service on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
I was very happy with the customer service I experienced.
I was very happy with the customer service I experienced. It felt very comfortable, not at all like other dealerships.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino
Mrs Grier was great u got me a Uber.
Mrs Grier was great u got me a Uber. U fit me right service was great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Retanza and our team sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!