Reviews
Good service!
It was good! Loan did a great job with the service support and was really nice on top of that. Thank y'all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Great customer service
Charles was great and dependable. He followed up every step of the way with my expensive repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
Service
Associate was very friendly and knowledgeable of what I was coming to the dealership to have done and explained everything that?s going on with my vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Wilfred, for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Car service
Charles was wonderful. Did everything it said he would do. He even called me a Lyft to take me home so I would not sit and wait for my repairs to be done. Everyone was so professional during such a time of grief. Thank you again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your very kind review, Bonnie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Robert was very thoughtful, knowledgeable and attentive.
Robert was very thoughtful, knowledgeable and attentive. He answered all my questions and followed up as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Jim Ellis Chevrolet. It's great to hear that Robert was able to assist you and that you had such a positive experience! Expect the Best! General Manager Ralph Sorrentino
I am not pleased.
I am not pleased. Kept my car for over 2weeks and still didn’t fix the problem and it was over priced. I asked for my car to be diagnosed. I had to keep calling multiple times and reaching out to Charles. I’m was quoted one thing and then after Asking about my car being ready I was told that it was actually something else. Why was this not diagnosed at first. My car Cigna gave at least been detailed when I came to get it. I did tell the young man when I was coming. I wanted to speak with his manager. But I figured I just won’t come back and will NOT be referring anyone to your dealership. I spent over 400 dollars n my car still doing the same thing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind discussing this in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your time! Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com
Took my car for routine checkup and oil change.
Took my car for routine checkup and oil change. They did everything quickly and efficiently. I will continue to take my car there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department, Judy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Evan is exceptionally professional and provides excellent
Evan is exceptionally professional and provides excellent and quick response customer service. Excellent all around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Evan provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
The service advisor Sonya was a great help.
The service advisor Sonya was a great help. She kept us updated on all activities involving my truck repair and also help clear up errors on final bill
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Sonja provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
Jon Payne
Vladimir is my servicer and he is the best. Very professional and polite. Always takes care of his customers. Your company should be proud to have him
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault