Reviews
Loan Pham was absolutely excellent!
Loan Pham was absolutely excellent! Went above and beyond with customer service and helping me with my car warranty!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Perfect and very professional.
Perfect and very professional. My only choice when I’m ready to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
You WOW me!
I am blown away by the customer service at Jim Ellis Chevrolet. Starting with Gloria who followed up with me to get me in the showroom. Ron was amazing as my salesman, he even came to make sure little things were taking care of for me when his son was in the hospital! I really wish he hadn't but that was his heart, for the customer. You have an amazing sales representative. Andre was the best financial I've had. I truly felt he had my interest at heart. Samuel, your GSM, the man is absolutely brilliant. I marvel at his talents. He is also the ultimate reason why I will be loyal to Jim Ellis. It didn't matter what came up, Sam took care of it. He went over and beyond for me. I've been recommending Jim Ellis to everyone. As a female, I've had bad experiences with every dealership I've ever used in past, to the point I hated buying a car. Now, I can't wait to return to the showroom and experience it again! Thank you for valuing your customers! You have overwhelmed me with your generosity and service. I am yours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Expect the Best! General Manager Ralph Sorrentino
Service Appointment
I was told I was getting my fluids checked and tires rotated along with my oil change, however, upon completion of the service nothing was provided to me showing theses things were completed. My dash board was also reprogrammed. I have always had really good experiences at Jim Ellis so I?m unsatisfied with what happened today.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Expect the Best! Service Manager Mr. David Theriault
Excellent customer service!
Excellent customer service!!! Everyone so helpful take the time let you know what’s going on with your car!!!! 5 Stars
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
The entire process was easy from the very start to the
The entire process was easy from the very start to the end. The car arrived in time and is as expected. Thank you Andre and team for the great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Michele, and for taking the time to leave us this wonderful feedback! Expect the Best! General Manager Ralph Sorrentino
Customer Service
Sonya Brown is #1 in customer service but overall Jim Ellis has a great team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear that you had such a positive experience, Clarence. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Repair Service
Great customer service during a unpleasant situation. Provided constant updates and did everything possible to improve situation. Speed of turnaround time was impressive and unexpected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Ms Retanza was amazing thank you for your services
Ms rentanza Grier was more than amazing , she made my experience at Chevrolet Jim Ellis top of the line and I couldn?t have asked for a better representative I appreciate all that she has done for me when it came to getting my car fixed . I would definitely recommend any and everyone to her
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Retanza and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Tire replacement
My experience was a good one thanks to Sonja,she was very efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault