Reviews
Service was great
Best service provided by Luis. They fixed my car fast and it was done right the first time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Service
Great Loan Pham gets me and out fast everytime. Ifacility is always clean and stocked
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
On time and great customer service.
On time and great customer service.. very knowledgeable and explained the full details in advance
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Amanda provided outstanding customer service throughout
Amanda provided outstanding customer service throughout the entire process, and it was a pleasant experience for us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Jeanette, for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Vlad, Ben, Jarrod are Great!
Vlad, Ben, Jarrod are Great!!! Always have my best interest at heart. Everyone ther is Great!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Matt, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. We hope you have a great day!
Recommendation and thanks
Vladimir took great care of me for my 7:30 oil change and 12k service. He had me out of there at 9:00 and checked for a potential recall problem that isn?t necessary. As always the staff was friendly, professional, and courteous. Thanks for the excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
15k Mile Service
Good coordination from the Service Department and timely service for my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Brought my Silverado that I purchased from this
Brought my Silverado that I purchased from this dealership in for the transmission making a hard clunking noise when decelerating and a regular oil change/tire rotation. They kept my truck for almost two weeks and said they could never feel or hear the clunking and now my tire sensors light is on and doesn’t tell the pressure in my tires? There’s nothing like paying over $600 for a rental (because they didn’t have any loaners) and getting my truck back with an additional problem.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying experience. If you wouldn't mind sharing some more detail, please reach out to management directly. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Vlad is an amazing service representative.
Vlad is an amazing service representative. We continue to come to this dealership because we like working with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Matt! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
software update
It was a pleasant experience. Everyone greeted me with a smile and a good morning.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, Gwendolyn, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault