Reviews
Good communication.
Good communication. I was kept informed as to the progress the team was making with my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Everyone we encountered was extremely outgoing and
Everyone we encountered was extremely outgoing and friendly. They stayed late to help finish our purchase. The purchase process moved along swiftly and efficiently. Amanda was exceptional to work with and we felt very comfortable with her. The next time we need to purchase a vehicle, we will definitely come back to buy from Amanda at Jim Ellis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michele, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Amanda and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Expect the Best! General Manager Ralph Sorrentino
Amanda was friendly and responsive.
Amanda was friendly and responsive. She was able to make the process easy and painless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amanda met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! General Manager Ralph Sorrentino
Oil change tire rotation
Takes too long to get your oil changed. I go there because i bought the maintenance contract when I bought the car. But the cost is in time and inconvenience when there are plenty of oil change places that are open and drive up available. But I?m a captive customer now since I?ve already paid for the service. Wish it were better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Expect the Best! Service Manager Mr. David Theriault
Corvette Service
Took my 2016 corvette for service at Jim Ellis Chevy. My service rep was Loan Pham. She provided quality customer service and responded to all my inquiries in a timely manner. I look forward to working with her in the future. Would like to have had my car issues diagnosis a bit faster but there were several cars ahead of me so I think the wait was understandable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Jim Ellis Chevrolet
It was great, won?t go anywhere else in Atlanta! ??????????.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelly, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Mechanical revuele
excellent disposition to give a better service, friendly and very professional
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Valentina, It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Expect the Best! Service Manager Mr. David Theriault
Se.sessoms@gmail.com
The advisor and manager made sure that I was advised of any issues. They made my wait comfortable and kept me advised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stuart, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Maintenance on blazer
My visit today was awesome. I was greeted before I got out the car by a very nice young lady. She told me her name but I forgot. My wait was very long .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amelia, It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! Expect the Best! Service Manager Mr. David Theriault
Having been a Jim Ellis Chevrolet customer for 20 years
Having been a Jim Ellis Chevrolet customer for 20 years makes it easy to use their service and be assured we will receive quality service on our vehicles. All of the service personnel are friendly, professional and polite. We give them a 10!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Vladimir and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault