Reviews
The Jim Ellis Chevrolet employees from Sale to Service
The Jim Ellis Chevrolet employees from Sale to Service have an outstanding reputation with me for being considerably honest and helpful in resolving any questions or concerns. I've dealt with them for over six years and I am completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
Loyal Customer
I love the service here. Vladimir is great! The service is always consistent and thorough.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your thoughts on working with Vladimir and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Above and Beyond
I took our Tahoe in for its yearly service. We planned on it only taking about two hours, but when it went way over time and I had to get home to my children, they arranged for a Lyft to take me back home (even though we live outside of the allowed mileage for that service). When it was time to retrieve the car the next day, the matched the Lyft service back to the dealership. Upon pick up, we saw that we were treated to a full detailing of car since we needed to spend quite a bit more on repairs and replacements than expected. Everyone was so kind and helped out when and where they could at every turn. They have won our loyalty!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault
Recall Repair
Great experience resulting from follow up to previous review; great follow up by leadership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to leave us this 5 star review. We appreciate your business. Expect the Best! Service Manager Mr. David Theriault
Really enjoyed y’all’s dealership y’all were very
Really enjoyed y’all’s dealership y’all were very prepared, and it made the procedure of buying a vehicle very streamlined and easy to do.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Jim Ellis Chevrolet! Congratulations on your new purchase, and let us know if we can be of any more assistance! Expect the Best! General Manager Ralph Sorrentino
Great service
Vladimir was great very good experience. Finished the recall and service ahead of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5 star review. We're so glad that Vladimir was able to finish your recall ahead of schedule. Expect the Best! Service Manager Mr. David Theriault
Great service
The service i have ever received. He was kind and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs. Expect the Best! Service Manager Mr. David Theriault
I had a good experience, the staff was helpful and
I had a good experience, the staff was helpful and courteous, the service was done very quickly
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jim Ellis Chevrolet. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
Everyone did a fantastic job with all parts of the sales
Everyone did a fantastic job with all parts of the sales experience. Reggie did an outstanding job as our salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Worst experience I’ve ever had at a car dealership!
Worst experience I’ve ever had at a car dealership!!! Have tried to get your sales manager Adam to call me back in reference to what he said he would respond to and he will not return my text
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com.