Reviews
Jim Ellis chevrolet
Retanza Grier was a pleasure to deal with. Very customer service oriented and treated me like family. Great experience today at Jim Ellis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your thoughts on your recent experience here at Jim Ellis Chevrolet. We're glad to hear Retanza provided you with quality customer service, and we look forward to seeing you next time. Expect the Best! Service Manager Mr. David Theriault
Great job thank you !
Great job thank you !! They found the problem in my truck!! The drug work like new
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Elyse was very helpful.
Elyse was very helpful. This is my second time working with her and she has been extremely helpful both times
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Elise, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Great experience buying a used car.
Great experience buying a used car. There were a few issue with the vehicle, All promises to fix these issues were kept. Exceeded expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jason! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino
Smooth with good communication thought out the buying
Smooth with good communication thought out the buying process. Very efficient, would recommend again certainly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
I really appreciate y'all fixing on my car it drives very
I really appreciate y'all fixing on my car it drives very well now I will be back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault
Not pleased with the recent service experience after
Not pleased with the recent service experience after being a customer for 8 years! A month ago, i brought my 2014 Chevy Impala in for oil change and to diagnose a sputtering issue during acceleration. Was advised by the service representative that a tune up was needed to address the sputtering. I paid for the tune up service work, but was having the same issue while driving it for a week after I picked it up. I took the car back to the dealership and same service representative to have it checked again. This time they diagnosed a transmission problem. Why wasn't this diagnosed when I first brought it in for service? Not only was it inconvenience and resulted in me paying for a tune up which was not the root cause, but she tried to bill me a diagnostic fee for the revisit!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We have addressed the situation internally and our service manager has reached out to ensure that we are able to help make this situation right for you. Again, we apologize and greatly appreciate your business. Ralph Sorrentino, General Manager rsorrentino@jimellis.com
Service gear dealership honest ,Reggie Stagmier the best
Service gear dealership honest ,Reggie Stagmier the best sale man ever , I have been buying from the since 1997
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear that Reggie and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle and if there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino
Kind, courteous and knowledgeable.
Kind, courteous and knowledgeable. They were spot On with the service and timing. Very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault
Charles my service advisor was great!
Charles my service advisor was great! Best service advisor I have ever had at Jim Ellis
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Charles provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault