Reviews
The Team at Jim Ellis was fabulous.
The Team at Jim Ellis was fabulous. Amanda B was amazing. She is very attentive and not your usual pushy car sales person. I recommend her to any looking to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Amanda and our team, and we look forward to working with you again. Expect the Best! General Manager Ralph Sorrentino
Amanda was great to work with.
Amanda was great to work with. From the moment we were paired to the end, she was guided us. If she wasn't sure of a question, it was researched and surely had an answer. 5 Star Service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well with Amanda and we hope you enjoy your new vehicle. We truly appreciate your feedback! Expect the Best! General Manager Ralph Sorrentino
Luis was great.
Luis was great. He took the time and worked with me to complete the sale.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Jim Ellis Chevrolet. I'm glad to hear that Luis was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Expect the Best! General Manager Ralph Sorrentino
It was an absolute pleasure working with Amanda today.
It was an absolute pleasure working with Amanda today. She was extremely welcoming, personable and knowledgeable of the product. An absolute asset to your business!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review, Tiffany. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino
We loved our experience here!
We loved our experience here! We were able to get a suburban as first time buyers and we are obsessed!! Franchely and Ron really helped us! Especially Franchely, she didn’t stop until we were approved for the truck we wanted and with the down payment we wanted!! Loved there service.. definitely recommended going to Jim Ellis for your next car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michelle, thank you for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
Luis was great
Perfect service highly recommended if you want to come see luis
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Jim Ellis Chevrolet, Tomas, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault
Consumer
Made Monday am appointment. Evaluation of issue not provided for oDAYS. My vehicle is a 2013 VOLT with only 61k miles. First occasion a check engine light came on & first need for dealership service. Charge: $175 per hr. Eval + labor to install single ?module?..$1,102.50. Part alone:$2,794 AND then?flush of radiator & cooling systems LABOR..$525.00(five hundred twenty five!!). Supply Fee for repair order: (???) $74. Along with ?special ? on wipers & cabin air filter I was given a bill for$4,999.83!!!!!! Top car value $12,000.00. 1st. No idea of outlandish total before vehicle FINALLY finished 6 full days later; 2nd. Cost NOT competitive with other dealerships (ex Maxiprice cost for flush of cooling?$375). 3rd. How many customers are able to leave a vehicle 6 entire days???? Had I not had access to other transport. rental would easily add $3-400 more to bloated & outlandish charges. The sole good experience was service advisor but, there again costs ?shock the conscience? Conclusion: I would never consider purchase of a vehicle from this dealer. All vehicles will eventually require visit to service department. Jim Ellis charges EXORBITANT fees. Needing an emission sticker I was in a bind. LIVE & LEARN
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're sorry to hear about your experience, Ken, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com
Bad repairs
Bought my 2022 suburban 3 months ago. Got problems with my touch screen. The next day I got problems with the USB port. Waited 2 weeks to get it to work. I got the oil changed the same day. When I get my truck back, Engine Oil was smiling all over in my truck. I decided to trade the car back to the dealer. Too much problems with this 1 car. Enough was enough for me at this point.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Alexander, and we're sorry that you didn't have a better experience. If you'd be willing to discuss this matter in more detail, we'd appreciate the opportunity to see how we can turn this around for you. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com
Services
Excellent customer service, excellent repair service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your business and this review! Expect the Best! Service Manager Mr. David Theriault
Paul's Review
Good experience...People were professional and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for choosing Jim Ellis Chevrolet! We truly appreciate your business. Expect the Best! Service Manager Mr. David Theriault