Reviews
Horrible experience .
Horrible experience . 3 hour wait time way to long . They said 1 hour . Overall horrible experience
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Very good.
Very good. With Ms.Elise ,,Jeriod, ,and Louis, I'm good, parts are good people too Wolff👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
These guys got me in before my appointment time,
These guys got me in before my appointment time, therefore I was able to get in and out.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
I waited 2 hours and 30 minutes for just engine oil
I waited 2 hours and 30 minutes for just engine oil change even though I made an appointment before. Also oil change price went up 20 dollar.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We do appreciate your business!
My service advisor, Charles, was excellent.
My service advisor, Charles, was excellent. Understood my issues and got them addressed. Service guys took good care of my C8 and got it back to me on schedule. I was happy with the whole experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ted, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault
Survey
Very good experience and very easy to work with all around great
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
Tailgate extender purchase
My friend purchased a tailgate extender for my 2022 Silverado. She called your parts department to order. She was not told that installation was extra. I certainly understand that it should cost extra. I was charged $300 to install. I asked if I could get a break on the cost since it was bought from your dealership and I know that it is not that much when you originally buy and request installation. I was told it would take 1 1/2 hours after 2 1/2 hours I was told the delay was because they had to bore more than 2 holes?? By the way, I did have an appointment.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this feedback, Donna. We're sorry to hear that you weren't fully satisfied with your recent experience. Please don't hesitate to reach out to us if you would like to discuss this matter in more detail. We appreciate your business and hope you will give us another opportunity to serve you! Expect the Best! Service Manager Mr. David Theriault
I really will like the car I got and the price was just
I really will like the car I got and the price was just right for me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! General Manager Ralph Sorrentino
Service department is great.
Service department is great. They get you in and out and are a very friendly group.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault
My experience is always beyond expectations.
My experience is always beyond expectations. Valadmire always takes great care of me and goes above and beyond every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words for Vladimir, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault