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AutoNation Chevrolet Laurel

(738 reviews)
Visit AutoNation Chevrolet Laurel
Sales hours: 8:30am to 9:00pm
View all hours
Sales
Monday 8:30am–9:00pm
Tuesday 8:30am–9:00pm
Wednesday 8:30am–9:00pm
Thursday 8:30am–9:00pm
Friday 8:30am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (877) 338-2599 (877) 338-2599
Used (888) 242-3112 (888) 242-3112
Service (866) 537-0406 (866) 537-0406

Reviews

(738 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chevrolet Laurel from DealerRater.

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terrible service and rude unprofessional staff.

waited for 7.5 hrs for a 4 wheel alignment on my vehicle, no explanation other than my mechanic had to help other mechanics. met the parts manager son after this, was one of the rudest young people you would ever want to meet. the cashier couldn't figure out how to process my check so i was told by this young man mentioned earlier that my check wasn't any good. never been so angry in a long time, don't let the fancy looking building fool you. paid my bill got my car home and the alignment still isn't right. oh i won't go back to let them try again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

Great Service

I came in for an oil change and a diagnosis for my check engine light just before new years, without an appointment. The service I received was excellent; I was in and out within 2 hours, no additional appointmentioned was needed, all issues were resolved. Thank you to the service professional who assisted me this day!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding Sales and Service

Autonation Laurel, MD has been the top of the line Sales and Service since my 60 Yrs of experience driving and owning vehicles. Service has been great! Punctual and correct. Appreciate the "new" Service Bays and waiting areas, and reception desks setup. Should be a "model" for others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review, Edward. We always strive to provide excellent service with a professional and caring staff here at our location. Thanks again for the positive feedback!

Great car buying experience

AutoNation Chevrolet of Laurel is the best dealership I have know in my 60 years of car buying experience. The staff is always friendly, courteous, accessible and always helpful, to make buying a new car truly pleasant. I have recommended this dealership to all my friends, family and fellow car enthusiasts with the confidence they will be treated the same.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. We sincerely thank you for your business and hope to continue serving you for many years to come!

Had a great experience working with Darryl

Darryl was extremely helpful in making sure we got all the possible discounts/programs available. He walked me through the car and how to use the different systems. I am very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service..Hooray

My experience with Auto Nation was great, very attentive service. Excellent Customer Service. Each area was very attentive to my needs and wants in a car based on my financial line, and service was rendered with such great hospitality and knowledge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Knowledgeable mechanic

Service was excellent. Mechanic was great and explained everything that was going, explained all the options and let me know what services were under warranty. I would definitely itely come back here for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent New Vehicle Purchase Experience

I purchased a Sierra Truck, but then returned it during the (3) day return period. I then purchased a different Sierra Truck, but also returned that Truck during the next (3) day return period. I then purchased a 3rd Sierra Truck, and kept that one. The Salesman along with the Finance Department were extremely cooperative and never made an issue out of my (2) returned vehicles. I highly recommend this Dealership for any new vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Beautiful dealership, nice people.

These folks were very personable in every way, from start to finish. Easiest and most honest negotiating process I've ever been through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent experience

I am a retired school teacher and I was shopping for a new vehicle for the second stage of my life. My experience was perfect. I purchased a Chevy Equinox at a great price and the sales associate made sure I recieved all applicable rebates and promotions. He was kind, efficient, and knowledgeable. Ask for Rodney Smith, he can be trusted with a 20 year old or a retiree like myself. Thx Rodney, I love my vehicle! I may have to take you up on your offer to help me with all of the technology bells and whistles !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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