AutoNation Chevrolet Laurel

Buying a car from auto nation was the worst experience of my life. I trusted the staff of auto nation but my deal of pre owned certified 2013 Impala was bunch of lies, later car developed many problems but half of the problems were fixed but still the problems are there like shaking of the car, bad suspension, transmission is slipping. After speaking to general manager I was able to get time for a text drive by one of the best man in service department since my car was shaking and after the text drive he said the tires need road force test whereas the tires were new but he did not perform any test, I went to tire shop and he performed the text and the results were two of the rims were bent and nothing wrong with the tires. As far as slipping of transmission is concerned I was told if there is no check engine light than transmission is good and like wise suspension is also good as said by them. Please avoid going to Auto Nation to buy a car.

My experience at Auto Nation was very exhilarating. First meeting Ms. Cindy Shaughnessy, who is very professional, polite ,patient and informative. I was able to relax through the process. All team members I don't recall by name all came by to speak and make sure I was taken care of, great people. Mr. Flemmie Johnson, also, very professional, about his job. He is accurate and on point. The process of buying the car didn't take long, and I got just what I wanted. I am very pleased with my Chevy Cruz and with the services with which Auto Nation provides and what they represent, to make sure the customers are happy and satisfied. Sincerely, Brenda Armstead

My experience with the Fox dealership and service shop has been nothing less than an awesome experience. Their persistent sales person Chuck Outen called me after I had done some internet shopping. He was persistent in that he did not want to rush through a presentation but want to discuss the wonderful features of the 2011 Lacrosse when I had time to really listen. Well, it was worth it. (One salesperson, at another dealership, wanted me to purchase the Lacrosse but never said why or explained the features of the car.) Mr. Outen knew all the "ins and outs" of the LACROSSE and explained them to me when we went or a test drive. Once the car was purchased I had a choice of using the FOX service shop or one closer to my home. Since all went well with the purchase, I thought I should stay with this dealership and I have not been sorry. The 30+ miles to the FOX service department has not been disappointing. Medrick Mills is the service-person that I call regarding appointments etc. He has been excellent. Mr. Mills even worked with my Mother (from SC) when she had a problem with her BUICK. The FOX dealership in Laurel, Maryland has been wonderful. And, the new service area is extremely nice. Overall the FOX dealership and service has been one that I would not trade to go to another dealership!!

My HHR will have to have its ignition fixed as part of the recall. Chevrolet sends me an email to coordinate with them so that when a solution is available I can have it done by a local dealer. I haven?t been notified as to which dealer will be doing the work. No work has been scheduled or performed. AutoNation Chevrolet Laurel sent me an email asking me to review their service. It reads in part: "We know you have options when servicing your Chevrolet HHR, and we appreciate that you chose us. Customer satisfaction is at the heart of how we do business. When customers write reviews, we gain valuable feedback and other customers have the opportunity to learn more about our business. In just a few words, you can help us improve our level of service and tell others how we did with your car servicing. Please take a moment to share your experience with us by visiting one or more of the review sites pictured to the right and below." What bothers me is not that it?s a form letter but that whoever sent it didn?t check to see that work was done on my vehicle before sending it. It suggests they aren?t too concerned with quality control but a very concerned with getting reviews.

I was very happy with the buying and service of my Buick LaCrosse.

We traded our car in on another preowned vehicle. The test drive, negotiation and paperwork took 3 hours. I'm not sure it can be done faster then that. Had a salesperson that was low key and that helped to a large degree.

My experience at AutoNation in Laurel was great! Darryl Reid was my sales associate and he was the perfect gentleman. Being a petite female I was nervous about going to the dealership alone, but the entire team at AutoNation treated me fairly and with a high level of respect. Darryl was able to offer me the vehicle I wanted at a price that worked well for my budget. My entire experience was professional and it ran smoothly. Darryl had the vehicle parked out front of the building when I arrived, he gave me a thorough tour of the vehicle, he took me for a test drive, and then he explained the pricing with me and he even included the applicable incentives which helped to lower the price of the vehicle. Since buying my brand new GMC Terrain, Darryl has contacted me to follow up and see how things were going and if I needed any additional assistance. I am extremely happy with my purchase and with the awesome customer service I received! If you want great service and a great vehicle, then go check out the team over at AutoNation in Laurel. Oh and ask for Darryl! - Shawnte B.

Agreed upon price was met at delivery without "add ons' or other extra charges. My salesman, Jerry Butcher, was courteous, knowledgeable and efficient. He even provided me door to door service to pick up my new car. I would definitely recommend this dealership, and especially Jerry to anyone considering a new car.

From the moment I did the value of my trade online and received a phone call from Roderick Hill my experience with Autonation was nothing less than perfect. Jerry Butcher was the sales guy assigned to me and he was great. I did not feel pressured into buying a car while working with him. I told him I wanted a chevrolet malibu and he made sure that is what i got. They revived my trust in car dealerships again!!

After doing our homework on the computer, we found exactly what we were looking for at AutoNation in Laurel. We purchased a 2013 Chevy Silverado crew cab. Prices were comparable, salesman knowledgeable and friendly, over-all experience was excellent. Felt they were honest and worked with us to get the best deal possible. Would definitely recommend this dealership. We purchased our last truck, a 1995 Chevy Silverado, from this location 19 years ago when it was Fox Cheverolet and couldn't believe we returned to again find they were the best dealership in the area to workl with.