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Cross Chrysler Jeep Fiat

(2,086 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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I’ve never had a buying experience that compares to

I’ve never had a buying experience that compares to Cross. Best experience ever and Mark Yates made the process so easy. We’ve bought 3 Wranglers from Mark in the past 6 months! Thanks Mark and Cross Jeep!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave this 5-star review! We are honored to have been the best car-buying experience for you. Congratulations on your new Jeep Wranglers, we hope you're loving them. Do not hesitate to reach out to us here at Cross Chrysler Jeep FIAT if there's anything else we can do for you.

Very friendly and courteous.

Very friendly and courteous. Explained the possible issues with my Jeep and kept me updated on the service. Kept promise on time of completion.

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive 5-star review. We're glad to learn that our service Team was friendly, courteous and that you were pleased with the high level of customer care here at Cross Chrysler Jeep FIAT. It's important that we thoroughly communicate the necessary maintenance needs to our customers and complete all repairs in a timely manner. Please reach out to us if you need any further automotive assistance!

Top Notch Dealer.

Top Notch Dealer. All personal was super courteous and very helpful, especially Mark Yates. Will continue to do business with them.

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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review of our Sales Team. We are happy to see that your experience at Cross Chrysler Jeep FIAT was helpful.

The service department did a top notch job of getting me

The service department did a top notch job of getting me in and fixing my jeep.

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  • Overall experience 5.0
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Dealer response

Hi Beth, it's great to know that we provided you with such a top-notch experience here at Cross Chrysler Jeep FIAT! Thanks for the positive five-star review and we hope you continue to choose us for all your automotive needs. Take care.

Tyler is great to work with and the whole service

Tyler is great to work with and the whole service department goes above and beyond to make sure you don't need anything while waiting!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star review. Our Service Department strives to go above and beyond to meet all your needs. We hope you continue to choose Cross Chrysler Jeep FIAT for all your automotive needs.

The dealership staff are professional, knowledgeable

The dealership staff are professional, knowledgeable courteous, trustworthy and friendly. Shawn Lopes was our salesperson and James Holfinger the Finance manager, they are outstanding! Both provided us with detailed information on the vehicle we purchased there energy is positive and infectious! Both are easy to work with and Shawn provided service after the sale (follow-up text and emails). The dealer ship has a wonderful selection and great prices! Staff doesn't hassle but a appropriately engaging with your questions concerning the vehicle and optional purchasing plans. I have already recommended Cross Chrysler Jeep to friends and Shawn as the salesperson.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy that we could provide an outstanding car-buying experience. We are happy to see our Sales Team at Cross Chrysler Jeep FIAT was very knowledgeable and professional during the process. We thank you for your recommendation.

Kevin Turner was awesome!

Kevin Turner was awesome! The service was timely! Way better than Oxmoor service cluster! Will be back there! Thanks, Jeff Bloecker and Arianne Podojil

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  • Overall experience 5.0
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Dealer response

Thank you for taking the time to write about your awesome five-star experience. It's rewarding to learn that our Service Team took care of you and your automotive needs in a timely fashion. We hope that you will continue to choose Cross Chrysler Jeep FIAT in the future!

My family (husband and 2 sons) have been into Jeeps since

My family (husband and 2 sons) have been into Jeeps since the early 90’s. My husband had 4 Wranglers in a row. Both sons have had two Jeeps and both currently have one. I though never had one. It was time to replace my Lincoln, they both suggested a Jeep Grand Cherokee. One took me to Cross to look. They had a cool black on black. Shawn, our sells man, Was friendly and easy to talk to. He explained all the special features to me and invited my son and I to test drive it . I did , I knew in less than a mile I wanted it. (Just like my first car, an AMX) Shawn was waiting for our us when we returned. We settled on a price, He explained that they would detail it and replace the tires ( I am not the first owner) Through out the whole experience Shawn was friendly and respectful. I’m in love with MY JEEP ! You should think about getting one !

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Dealer response

We are honored you took the time to leave us a five-star review, Laura. It is gratifying to know that our friendly and respectful Sales Team was easy to talk to during your buying experience. You can always count on our team to make sure you are thoroughly informed of all the features of your new Jeep. Your business is valued and we look forward to seeing you again at Cross Chrysler Jeep FIAT.

Service was fantastic.

Service was fantastic. The job was done within minutes of the estimated time allocated. I look forward to working with them again

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Your wonderful five-star review is what we always strive for here at Cross Chrysler Jeep FIAT. Thank you for your trust in our Service Team to provide you with fantastic service in a timely manner. We are grateful for your business and happy to have you as a valued customer.

Really easy buying experience.

Really easy buying experience. We were not planning to buy a jeep on the day we went. We were greeted by Ben with a no hassle approach. Really good vibe and attitude from everyone at the dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Joshua, thank you so much for your kind review. We are so glad that our Sales Team provided you with an easy vehicle-buying experience at Cross Chrysler Jeep FIAT and we welcome you back anytime.