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Cross Chrysler Jeep Fiat

(2,086 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Seamless transaction.

Seamless transaction. Mark was great from the first inquiry online until the final delivery. Best selection and the best price around as well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for the 5-star rating. We appreciate your visit and welcome you back to Cross Chrysler Jeep FIAT any time.

Purchase and delivery went smoothly.

Purchase and delivery went smoothly. David Figg was very knowledgeable about the vehicle and fully explained all the features.

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  • Overall experience 5.0
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Dealer response

Thanks for the positive rating, Michael. Come back to see us again at Cross Chrysler Jeep Fiat if there’s anything else we can do for you and your vehicle.

Shawn was extremely knowledgeable and helped us

Shawn was extremely knowledgeable and helped us understand the differences between various model of Jeep. Also was very patient while we were taking time to finalize the car we wanted to buy. Also Matt from finance team explained us the details of the policy and additional options we could choose. Overall very satisfying experience at this dealership!!

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  • Overall experience 5.0
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Dealer response

Hello, we are glad you had an enjoyable and stress-free experience working with our Sales Team at Cross Chrysler Jeep FIAT. Congratulations on your new purchase. Thank you for your perfect review and trusting us with your purchasing needs. We are here if you need any further assistance.

Shawn has helped me with the purchase of 2 Jeeps.

Shawn has helped me with the purchase of 2 Jeeps. He went above and beyond to ensure I got a great deal both times. His customer service is top notch, there was no pressure at all.

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  • Overall experience 5.0
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Dealer response

Thank you, Scott, for taking the time to leave us a five-star rating. It is pleasing to learn that our Sales Team exceeds your expectations each time you visit and provides top-notch customer service. We appreciate you choosing Cross Chrysler Jeep FIAT and look forward to doing business with you again.

Amazing!

Amazing! Came in talked with Chris Gass and test drove a jeep at the lot and I loved it. But told them I found a jeep from out of state I wanted more, mainly because I was looking for a certain color. They talked with the out of state dealership, got the jeep, and then sold it to me. When it arrived they found it needed a part replacement, they gave me a loaner jeep until mine was fixed and ready to go. Can't say enough great things about this dealership. I've always wanted a wrangler and they really made my first jeep purchase a great experience. Great communication through the whole process, I'll definitely be back when I need a jeep upgrade!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Congratulations on your new Jeep, Sara.d.hester! We are so thrilled to learn about how wonderful your experience was at Cross Chrysler Jeep FIAT with our Sales Department. It is a pleasure to learn that you had a great experience. Thank you for taking the time to leave us a five-star review. We look forward to working with you again in the future.

seanand Matt took wonderful care of us!

seanand Matt took wonderful care of us! The process was painless. I was approved and out with my car in a matter a few hours.

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  • Overall experience 5.0
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Dealer response

Thanks for your great review and for giving our dealership such a highly-rated review! We always strive to provide top quality service to every guest and are pleased to learn that you enjoyed your experience. It's our hope that you continue to choose Cross Chrysler Jeep FIAT for all your automotive needs!

We had an excellent experience at Cross.

We had an excellent experience at Cross. It was my son's first vehicle purchase and we could not be more pleased with the selection, professionalism and friendliness of the staff. Honestly we came to the dealership because of the selection and a negative experience at a competitor but they ended up winning our business and we look forward to becoming repeat customers. Specifically, our salesperson Chris and sales manager Matt were friendly, low pressure and easy to deal with, though the other surrounding staff also seemed just as professional. They have a great showroom and from what I hear a fantastic service department, though we didn't get to experience it. In any event, thanks Cross for a great experience and we look forward to working with you in the future!

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  • Overall experience 5.0
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Dealer response

Hi Bill, thank you for taking the time to leave a positive rating for us at Cross Chrysler Jeep FIAT. We're happy our team could meet your expectations. Please don't hesitate to reach out if there's anything additional we can do for you.

Professional customer oriented service.

Professional customer oriented service. I have used the service department several times and each time I have been totally satisfied with the work and impressed with the time taken by the service desk staff to explain options and fully answer my question's.

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Dealer response

We appreciate your five stars and input. We're glad to learn that you are consistently impressed with our Service Team. Thank you so much for being one of our valued guests and thank you for choosing to stop into Cross Chrysler Jeep FIAT.

Great experience all the way around.

Great experience all the way around. People and the products. I highly recommend uses cross for you jeep.

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  • Overall experience 5.0
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Dealer response

Hello! Each and every day, the staff of Cross Chrysler Jeep FIAT strives to be excellent. Perfect ratings like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Very clean sitting area.

Very clean sitting area. They had my vehicle in and out quickly. Everyone is friendly and helpful.

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  • Overall experience 5.0
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Dealer response

We're so happy to receive your positive review. Our Service Department at Cross Chrysler Jeep FIAT is available should you require any extra help in the future.