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Cross Chrysler Jeep Fiat

(2,086 reviews)
Visit Cross Chrysler Jeep Fiat
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2023 national dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award
New (502) 953-0387 (502) 953-0387
Used (502) 953-0384 (502) 953-0384
Service (866) 735-0653 (866) 735-0653

Reviews

(2,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cross Chrysler Jeep Fiat from DealerRater.

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Was treated great from the minute I walked in until I

Was treated great from the minute I walked in until I left. My salesman David Figg was phenomenal.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Consumer response

I highly recommend Cross. We have been looking for a vehicle for awhile and they by far have the best on lot selection.

I have always been happy with the service at Cross

I have always been happy with the service at Cross Jeeps. They are courteous and fast.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Here at Cross Chrysler Jeep FIAT, you deserve nothing but top-tier service. Thank you leaving us such a perfect review.

BJ was very helpful even though we decided not to buy the

BJ was very helpful even though we decided not to buy the vehicle. He sent extra pictures and was very thorough and honest when questions were asked. There was no pressure from him for us to buy and we were able to make the right decision for us. Thank you BJ for your help.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a perfect 5-star rating for us at Cross Chrysler Jeep FIAT. We hope that in the future we can earn your business. Thank you for leaving such an amazing review.

Fantastic!

Fantastic! Jeep number 6 for us from this dealership plus a few other vehicles. Could not be happier! Everyone is so helpful and attentive. Thank you Shawn and James for a great experience through the entire process. We will be back!

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hello. Thank you for the 5-STAR rating and for taking the time to share your positive feedback about our Sales Team. We are delighted to learn about your great experience and how helpful and attentive our team was during your visit. We will make sure to share this wonderful review with everyone here at Cross Chrysler Jeep FIAT. Congratulations on your Jeep number 6. We look forward to welcoming you back in the near future. Until then, happy driving.

This was my second Cross Jeep purchase and as usual they

This was my second Cross Jeep purchase and as usual they were super helpful and they put me in the vehicle I was looking for.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Hi, we appreciate you taking the time to write such a great review about our Sales Team. We'll make sure you always get treated with top-notch customer care every time you visit!

great service and Kelsi was really helpful.

great service and Kelsi was really helpful. Cross Jeep provided great service . I will tell all my friends about.

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Dealer response

We're happy you found our Service Department to be so supportive during your visit here at Cross Chrysler Jeep FIAT. Our team strives to deliver a great experience and we're glad you found this to be the case during your visit. Thank you for the 5 stars and if you have further automotive needs or questions, please reach out!

Took care of everything and completed in a timely manner.

Took care of everything and completed in a timely manner. Kelsi Ferguson was wonderful to deal with.

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  • Overall experience 5.0
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Dealer response

It is wonderful to learn that our team took great care of your vehicle and did everything in a timely fashion. We are proud to have a hard-working team that always gets the job done. Thank you for leaving us a five-star review and for visiting us at Cross Chrysler Jeep FIAT. Take care.

Incredibly responsive.

Incredibly responsive. They were quick to answer questions and resolve my concerns. Everyone was so personable and polite.

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  • Overall experience 5.0
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Dealer response

Hello. Thank you for taking the time to share your positive review and give us five stars here at Cross Chrysler Jeep FIAT. Highly-rated reviews like yours help us to continually improve to be the best. Our team will be happy to assist with anything you need on your next visit, come back any time. Have a spectacular day.

Cross jeep provides excellent service.

Cross jeep provides excellent service. Mark Yates was fantastic in helping with our jeep purchase.

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  • Overall experience 5.0
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Dealer response

Thank you for the five-star rating. We are happy you experienced our excellent customer service and had a professional, stress-free visit with us. It is a pleasure to learn that our fantastic Sales Team was able to help with your new purchase. We greatly appreciate your business and look forward to your next visit to Cross Chrysler Jeep Fiat.

Mark Yates was awesome.

Mark Yates was awesome. Everyone at the dealership made our buying experience a great one. We drove 3.5 hours to get to Louisville and we would do it again. Thanks to everyone at Cross Chrysler for everything, you guys are awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Mark Yates was awesome. Everyone at the dealership made our buying experience a great one. We drove 3.5 hours to get to Louisville and we would do it again. Thanks to everyone at Cross Chrysler for everything, you guys are awesome!!