Reviews
Great Experience and Great Staff
Great Staff and Dealership. Thanks to John Nick and Austin for an easy transaction. Thanks for Lisa to get me in and out quickly. I have bought a few cars from Bob Allen Motor Mall and would recommend this Dealer to anyone looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Danny, we cannot thank you enough for your wonderful review of Bob Allen Motor Mall and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! All the best, John Welsh - General Manager - (888) 309-6863
Ready to make a deal with.
Mr. Cooper was courteous and really knew the product (RAM trucks), very easy to deal with. Very professional in his approach.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Regards, John Welsh - General Manager - (888) 309-6863
Great service, clean facility.
Reasonable pricing, quick and excellent waiting area. Being notified of progress on your service. Staff explained service performed on my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joyce, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Great Experience
The sales person was very friendly and accommodating. No pressure sales tactics. I would certainly recommend you to others that are looking to purchase a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, John Welsh - General Manager - (888) 309-6863
Great service
I appreciate how they check everything and keep my truck trouble free and the car wash is great too doughnuts
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Great Service! Helpful Salesman and staff!
The salesman was very friendly, and helpful. Mr Henderson was also very informative, helpful and ready to help us in any way he could.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Regards, John Welsh - General Manager - (888) 309-6863
Great staff and facilities.
Your staff is great, especially Debbie, David, & Darwin. Your new facility is very nice, and the donuts from Burke Bakery were great! Our experience with Bob Allen Motor Mall has been positive and we are glad that we purchased a car from Bob Allen's.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Great service, nice staff.
All of the staff are nice and the oil change didn't take too long. I always appreciate them washing my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Angie, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Bob Allen Motor Mall. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Regards, John Welsh - General Manager - (888) 309-6863
Oil change Ram Hemi
Heather is a great service coordinator and knows her job very well. Hire more people with that level of knowledge and customer oriented attitude
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Stay away
Bought a jeep that was never even ran threw to get checked out we drive it 100 miles in three days and found out it had no heat and transmission starting going out of it and been back at the dealer ship for 9 days and they say have no clue where to even send it to get worked on or when it will even get worked on worst place I’ve ever bought a car at!!
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jesse Brown, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (859) 236-3217 to speak to our manager directly.