Hansel Acura

I had no idea I would drive out that day with my 2017 MDX advanced package. I was just going to "test drive" with help from Christine. She was friendly, knowledgable and no pressure. Communication was and is great... I texted her I need a new windshield when it wasn't 2 weeks old.. She immediately replied. I would highly suggest Christine my car buying experience was just what I wanted it to be.

I enjoyed working with my sales rep - he was responsive, attentive and friendly during my exploration and purchase of a 2009 Acura TL! Friendly customer service, clean dealership and good selection - Hansel Acura's a great place to look for a new or used car!

It came time to replace our 2000 TL that has been a pleasure to own so naturally we were partial to a new 2012 TL. We shopped around locally a bit (Los Angeles area) but the problem we had was that we really wanted a Mayan Bronze exterior. It turned out that virtually the only one in the state was at Hansel/Prestige in Santa Rosa--about 400 miles north of us. I contacted them directly to get a price and find out about shipping the car. I dealt with Victor Love (Client Advisor) who not only gave us the best price (again this was a highly sought after color) and the General Manager (George)said that instead of shipping (which would have cost $500), why not just fly up. They would pay for one of our tickets and pick us up at the airport in Oakland. We did so and I have to say that the entire experience was probably the best car buying experience my wife and I ever had. The dealership was great and the road trip home was fun. I HIGHLY recommend this dealership!

Our first Acura was purchased from Prestige in 2008. I just attempted to purchase another Acura from Prestige, but cancelled out during the process. I must say that I have never felt quite at home in the Service Department after our purchase in 2008. Even though I have been treated courteously, there didn't seem to be much associated with being part of the family and I felt they have always been expensive. With trying to purchase the new Acura, the sales experience eventually felt like trying to buy a 1976 Chrysler Plymouth. Our sales representative was actually a good guy and I enjoyed working with him. Unfortunately, the sales manager calls the shots and tells the representatives what to say. In my opinion, he was a poor judge of a client. The results were they lost the sale on a new TL and continuing service on an existing sale. For the record, yes, I have my new TL, but from another dealership.