Reviews
Write a reviewWe paid a fortune to get a car warranty and when I
We paid a fortune to get a car warranty and when I finally needed something done because two warning lights were on, I scheduled an appointment with their service department. We thought we had to go to them because that's where we bought the car. Paul checked us in on a Thursday and promised to let us know how much time they would need and what the cost would be. By Friday, we still had no information. We felt deceived, as they gave no importance to my car or me. The focus was trying to sell us things we didn't feel we needed, such as tires. They kept my car almost a week and we still had a warning light! I would never go back to them! STAY AWAY!
We paid a fortune to get a car warranty and when I
We paid a fortune to get a car warranty and when I finally needed something done because two warning lights were on, I scheduled an appointment with their service department. We thought we had to go to them because that's where we bought the car. Paul checked us in on a Thursday and promised to let us know how much time they would need and what the cost would be. By Friday, we still had no information. We felt deceived, as they gave no importance to my car or me. The focus was trying to sell us things we didn't feel we needed, such as tires. They kept my car almost a week and we still had a warning light! I would never go back to them! STAY AWAY!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Julianne, All feedback is used to improve, train, and mentor what we do. It's never our intention to make you feel anything but a valued customer, and I apologize for the lack of communication. Reach out to me if you'd like to discuss your experience. and how we can improve. Best, Diana B., CX Mgr, Hansel Acura 707-523-0727
Call multiple times no response just leave a message but
Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it
Call multiple times no response just leave a message but
Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jassi, I am sorry to hear we failed to meet your expectations. We take your feedback seriously and will work to improve our communication. Thank you.
Always a pleasant experience with a nice waiting room and
Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!
Always a pleasant experience with a nice waiting room and
Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing service and transportation service.
Amazing service and transportation service. A little high priced for just two front brakes thank you
Amazing service and transportation service.
Amazing service and transportation service. A little high priced for just two front brakes thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Really tried to fix the apoxy glue that was dripped on
Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof
Really tried to fix the apoxy glue that was dripped on
Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They’re very professional and courteous.
They’re very professional and courteous. They handled my issues in a very timely manner.
They’re very professional and courteous.
They’re very professional and courteous. They handled my issues in a very timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is my second vehicle from Hansel Acura!
This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.
This is my second vehicle from Hansel Acura!
This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hansel Acura delivers service on-time and at a
Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.
Hansel Acura delivers service on-time and at a
Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone is very nice.
Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!
Everyone is very nice.
Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michelle took the time to help us with the settings on
Michelle took the time to help us with the settings on our new MDX and to carefully explain how to adjust them. She also noticed that some lawn debris was left on the side of the car and had it washed for us again. She was very helpful and informative.
Michelle took the time to help us with the settings on
Michelle took the time to help us with the settings on our new MDX and to carefully explain how to adjust them. She also noticed that some lawn debris was left on the side of the car and had it washed for us again. She was very helpful and informative.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair