Skip to main content

Hansel Acura

4.6
(108 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed

Inventory

  • Acura Certified
    2020 Acura MDX
    31,326 mi.
    $33,500 $500 price drop
  • Acura Certified
    2020 Acura MDX
    46,870 mi.
    $34,000 $250 price drop
  • No photo available
    Acura Certified
    2023 Acura Integra
    1 mi.
    $29,750

Reviews

4.6
(108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

Call multiple times no response just leave a message but

Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it

1.0

Call multiple times no response just leave a message but

Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jassi, I am sorry to hear we failed to meet your expectations. We take your feedback seriously and will work to improve our communication. Thank you.

Show full review
1.0

Call for recall they said we'll call you back when we got

Call for recall they said we'll call you back when we got parts never call back try to reach out them no reply . Never buy acura no recommendation for anyone.

1.0

Call for recall they said we'll call you back when we got

Call for recall they said we'll call you back when we got parts never call back try to reach out them no reply . Never buy acura no recommendation for anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jassi, Thank you for taking the time to provide your experience. On behalf of the service team, I apologize for not calling you back. It's not easy to hear that we failed to meet our customer's expectations, but it's a learning opportunity to improve, and we will. I hope that you give us another opportunity to make it right. Contact me anytime. Diana B., CX Manager, Hansel Auto Group, 707.523.0727

Show full review
5.0

Always a pleasant experience with a nice waiting room and

Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!

5.0

Always a pleasant experience with a nice waiting room and

Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Amazing service and transportation service.

Amazing service and transportation service. A little high priced for just two front brakes thank you

5.0

Amazing service and transportation service.

Amazing service and transportation service. A little high priced for just two front brakes thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Really tried to fix the apoxy glue that was dripped on

Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof

5.0

Really tried to fix the apoxy glue that was dripped on

Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

They’re very professional and courteous.

They’re very professional and courteous. They handled my issues in a very timely manner.

5.0

They’re very professional and courteous.

They’re very professional and courteous. They handled my issues in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

This is my second vehicle from Hansel Acura!

This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.

5.0

This is my second vehicle from Hansel Acura!

This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Hansel Acura delivers service on-time and at a

Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.

5.0

Hansel Acura delivers service on-time and at a

Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Carlos is a great customer service representative.

Carlos is a great customer service representative. I will recommend him and your dearship. Thank you!!

5.0

Carlos is a great customer service representative.

Carlos is a great customer service representative. I will recommend him and your dearship. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Everyone is very nice.

Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!

5.0

Everyone is very nice.

Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
See all 108 reviews