Hansel Acura

Amazing customer service! Celia and Philip went above and beyond so we could drive home our amazing new car!

Super friendly and very funny and very good at communicating and making the process easy

I had a great seamless experience at Hansel Acura when I purchased my certified pre-owned vehicle, which I attribute to Celia Medina. She is professional, personable, helpful and enthusiastic. She knew exactly what I was looking for that was within my budget. No pressure, no hassle, no rush. She made me feel comfortable throughout the process. There was another gentleman named Joel who helped set-up the interior electronics and settings in my vehicle. Both Celia and Joel were very thorough and made sure I knew how to operate it all before I left. They also asked me to come back if I need more assistance. They truly enjoy what they do and it shows. It was a pleasant experience for a large purchase. I highly recommend Celia!

celia was very curstious and showed us many vehicles , we liked that she did not pressure us,

Excellent customer service from Tom! Appreciate the extra time going through the service recommendations. Thank you for working with us.

I’ve never had a pleasant experience with a dealership until I came to Hansel Acura and I can say a lot of it has to do with the service I received from Celia. She made me feel like we’d been friends for years, very easy to talk to and not pushy. She knew I was nervous to trade in my baby and she never pressured me into any sales and made sure I got into something I wanted and would not allow me to settle. She’d rather me leave empty handed than get into something I didn’t want or love. My credit is in repair so it’s not ideal for buying a new car and my options were slim. Although I went in for an SUV, that wasn’t in the cards for me this time around but I was still able to get into a beautiful integra and I’m in love with it. Super grateful for her, her team and the service they provided. When I’m ready to upsize I know exactly where I’ll be going!

Joel was a great guy to talk to, really good experience! the Group at Acura are great! we support Joel‘s idea of a mini Bar!

Clear communication, staff very friendly and comedic. Joel has a good personality and was very efficient in making the process informative and as quick as possible. Definitely support his idea for adding a mini bar in the office lol

My wife and I recently purchased an Acura MDX from Hansel Acura, and the entire experience was fantastic from start to finish. Our salesperson, Victor, did an amazing job — he was knowledgeable, patient, and genuinely focused on helping us find the right vehicle for our needs. He made the process smooth and enjoyable, answering all our questions without any pressure. Ken, the finance manager, was equally great to work with. He explained everything clearly, made the paperwork easy, and helped us finalize the deal quickly and confidently. We couldn’t be happier with our new MDX or the team at Hansel Acura. Highly recommend asking for Victor and Ken if you’re looking for a great car-buying experience!

This was absolutely the best car-buying experience I’ve ever had because my very patient salesman, Victor answered all of my questions before I asked them and was very attentive to my worries about how to handle what I didn’t recognize in the dashboard. Victor should be awarded for his patience and kindness in helping me make this expensive decision.