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Hansel Acura

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)
Visit Hansel Acura
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed

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New (707) 234-4771 (707) 234-4771
Used (877) 516-3290 (877) 516-3290
Service (888) 339-2326 (888) 339-2326

Inventory

See all 40 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2024.
In addition to our great selection of new vehicles, Hansel Auto Group has an inventory of over 600 pre-owned vehicles. Our diverse staff now numbers over 500. All of our team members are committed to offering the best customer service experience. At Hansel Auto Group, we will help you find the perfect vehicle that will meet all of your needs as a driver and an owner.
Visit us in Santa Rosa today for an exceptional car buying experience, or visit us online and browse our dea..

Service center

Phone number (888) 339-2326

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hansel Acura from DealerRater.

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We paid a fortune to get a car warranty and when I

We paid a fortune to get a car warranty and when I finally needed something done because two warning lights were on, I scheduled an appointment with their service department. We thought we had to go to them because that's where we bought the car. Paul checked us in on a Thursday and promised to let us know how much time they would need and what the cost would be. By Friday, we still had no information. We felt deceived, as they gave no importance to my car or me. The focus was trying to sell us things we didn't feel we needed, such as tires. They kept my car almost a week and we still had a warning light! I would never go back to them! STAY AWAY!

We paid a fortune to get a car warranty and when I

We paid a fortune to get a car warranty and when I finally needed something done because two warning lights were on, I scheduled an appointment with their service department. We thought we had to go to them because that's where we bought the car. Paul checked us in on a Thursday and promised to let us know how much time they would need and what the cost would be. By Friday, we still had no information. We felt deceived, as they gave no importance to my car or me. The focus was trying to sell us things we didn't feel we needed, such as tires. They kept my car almost a week and we still had a warning light! I would never go back to them! STAY AWAY!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Julianne, All feedback is used to improve, train, and mentor what we do. It's never our intention to make you feel anything but a valued customer, and I apologize for the lack of communication. Reach out to me if you'd like to discuss your experience. and how we can improve. Best, Diana B., CX Mgr, Hansel Acura 707-523-0727

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Call multiple times no response just leave a message but

Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it

Call multiple times no response just leave a message but

Call multiple times no response just leave a message but they don't care and never call back it happened twice with me service department sucks .nice only when you buy a car that is it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jassi, I am sorry to hear we failed to meet your expectations. We take your feedback seriously and will work to improve our communication. Thank you.

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Always a pleasant experience with a nice waiting room and

Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!

Always a pleasant experience with a nice waiting room and

Always a pleasant experience with a nice waiting room and relatively quick service! I’m not afraid to go in there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Amazing service and transportation service.

Amazing service and transportation service. A little high priced for just two front brakes thank you

Amazing service and transportation service.

Amazing service and transportation service. A little high priced for just two front brakes thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Really tried to fix the apoxy glue that was dripped on

Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof

Really tried to fix the apoxy glue that was dripped on

Really tried to fix the apoxy glue that was dripped on our door from a prior fix of our moonroof

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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They’re very professional and courteous.

They’re very professional and courteous. They handled my issues in a very timely manner.

They’re very professional and courteous.

They’re very professional and courteous. They handled my issues in a very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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This is my second vehicle from Hansel Acura!

This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.

This is my second vehicle from Hansel Acura!

This is my second vehicle from Hansel Acura! My car buying experience was great as usual! The staff is very friendly and knowledgeable. I love the Acura Michelle sold me! She was attentive to all my needs and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Hansel Acura delivers service on-time and at a

Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.

Hansel Acura delivers service on-time and at a

Hansel Acura delivers service on-time and at a competitive price. Their service representatives are respectful and work hard to satisfy their customers, and this is also true for their management. Service technicians also demonstrate their competence by returning the car in clean condition and without any returns for Incomplete or shoddy work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everyone is very nice.

Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!

Everyone is very nice.

Everyone is very nice. Morgan was wonderful to work with and kept me posted on any updates. She also got me into a loaner, which really helped me out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Michelle took the time to help us with the settings on

Michelle took the time to help us with the settings on our new MDX and to carefully explain how to adjust them. She also noticed that some lawn debris was left on the side of the car and had it washed for us again. She was very helpful and informative.

Michelle took the time to help us with the settings on

Michelle took the time to help us with the settings on our new MDX and to carefully explain how to adjust them. She also noticed that some lawn debris was left on the side of the car and had it washed for us again. She was very helpful and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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See all 108 reviews