Reviews
Great Deal!
I was shopping for a new BMW and was so happy I came across Ryan over at Bob Smith! He made sure to take good care of me! I would recommend anyone shopping for a beamer to visit him! You won't be let down!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Amazing salesman & experience
After leasing many Mercedes Benz automobiles, I made a major decision to go with BMW thanks to a referral from a friend. Eddie was amazing- patient, profession, and extremely knowledgeable. This was not the experience I had several years ago when I considered changing to a BMW. Not only did he spend time explaining the car & taking me for a serious test drive, but he spent 2 hours with me and my friend explaining the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob Smith BMW Rocks.! Neil Perlmutter is AWESOME
I had another fantastic experience at Bob Smith BMW. Neil Perlmutter has sold me 3 BMW's and he is such an outstanding person. He went above and beyond to get me the car that I really wanted (3 series), based on the color and accessories that were important to me. I really enjoy coming back to this dealer, as their personnel is very knowledgeable and friendly. I would highly recommend doing business with Neil. He really cares about his customers. Great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I Thought They Were Very Good
I bought a new car from Bob Smith recently. They got me the car I wanted and arriving at a good price was not a hassle. They totally buy into the way BMW wants things done and they do it. They are friendly and professional. I will buy from them again. Made it easy.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great and Thorough Help
I was shopping around for a used car and found their listing online. Went in a few times to look at the car and test drive it, and finally after a week or so I was able to get it. Received great help from Neil, who kept in touch with me while I was making my decision and helped locate other cars in case the one I wanted didn't work out. I would recommend this dealership to friends and family, and look forward to the upcoming years of service with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
cpo bmw 328i
ross enticed me into bob smith bmw as he described via phone the exact car I was looking for. The car was a cpo gem.Ross made the purchase quick and painless. His customer service was exemplary. I wil refer and buy again from ross and bob smith.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding service
Our service advisor Ken Firmin delivered excellent service. Easy, simple, loaner car given, our car was detailed too. I drive an hour from LA to Bob Smith BMW because of their consistent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Job Tig!
Go see Tig Pourian in service, he is always awesome to deal with. He takes care of me and my X5M every time! This last trip was just 2 weeks past the expiration of my warranty and he still covered most of the service needed. For everything else, he did his best to get me competitive pricing (i.e. new tires, new battery, etc). I know good pricing and service and he gave me both. Due to his efforts, Bob Smith gets all my business. Thanks Tig! PS: Hey Bob, give Tig a raise!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My 2014 BMW i3 Amazing Vehicle! Awesome Dealer!
To Bob Smith BMW I want to thank David Prince and Dan Kras for an awesome purchase experience. David and Dan are both very kind and professional at handling the whole experience associated with the purchase of this outstanding vehicle. There was no pressure during the purchase. David was extremely knowledgable and left no question unanswered. I truly appreciated the time they spent making sure I understood all there is to know about my vehicle. I would highly recommend Bob Smith BMW to all that are looking to buy. You will leave there feeling like you are part of their family. The final deal was better then I anticipated. Thank you so much for the fantastic experience. Michael
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2015 7 series lease
My salesperson ( Anthony), was knowledgeable and courtious. He didn't waste my time. Bottom line got a GREAT DEAL.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase