Reviews
New F-150
bought a F-150 from salesman Bob Champagne, told him what i was looking for and he found the perfect truck for me. The process was quick and easy, I'm extremely satisfied with my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Nick: Thank you for your business and for taking the time to share your kind words about Bob and your experience at Imperial Chevrolet. Bob and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family,friends, colleagues, and acquaintances to us.
Excellent Service
I had a great experience at the dealership today during a Check Engine Light service. My service adviser - Donald Hanscom - was very patient and courteous with me. I had a few questions and had to check on a few things before I could finish explaining my issues. He patiently took down all of my notes and gave me a complimentary coffee and muffin at the diner, which was great :) The work was done quickly and was a great overall experience. Thanks Don for the excellent service today!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Always have our cars serviced here. Very pleased with their attention to detail finding potential issues and taking care of them before they become major problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer service
Terrible communication! Tells you everything you want to hear an when you go to sign the papers be prepaired to put down more the what they told you ten min before! Completely sales orintated, nothing in your best interest!
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
Frank and the service department are great; very thorough and timely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Service. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Blue Jeans
The overall experience at Imperial was very good. I purchased a new F-150 EXT. Everything went smoothly from start to finish. My salesman Ali was very helpful and nice. We even got a free family lunch at the diner next door. I would highly recommend!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Justinc02860: Thank you for your business and for taking the time to share your kind words about Ali and your experience at Imperial Ford. Ali and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral.I hope you will refer your family, friends, colleagues, and acquaintances to you.
AnneT
Dave Bertulli the sales person who worked with me was AWESOME!! Would recommend him to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Anne: Thank you for your business and for taking the time to share you kind words about Dave and your experience at Imperial Ford. Dave and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great service
Just want to say thank you once again to Rick and the Ford service team for another great experience while servicing my vehicle. Always prompt and always right there to make sure all my needs are met. Thanks again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
Great experience and service. Very happy with my purchase. Dave Bertulli was a great help and always got back to me with any questions that I had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best service !!!
This is my third vehicle purchased at imperial from Dave Bertulli. He is a very honest salesman and really helps his customers make the best purchase for them. When I go in for service he is right there to make sure everything is done that needs to be and that I am very well taken care of. I would highly recommend purchasing your next vehicle with Dave!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car