Reviews
Harry Coleman
Rae was the best, very professional, and knew her Honda stuff. She answered all my questions, she's definitely an excellent sales person.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great customer service.
Brian helped me. He listened to my concerns and informed me about some issues. He was very patient and concerned about my concerns. He answered my questions. Very good customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Brian was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great overall
All of it! From the first meeting with Marisa to my most recent maintenance appointment and the shuttle from my home to pick up my truck. Best customer service I have EVER experienced. Thank you so much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Alfonso! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Checkered Flag Honda again! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Customer service and Shuttle Rides
Customer service was great and my shuttle drivers were awesome! They dropped me off on time for work. Thank you so much❤️
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Checkered Flag
I always like the service i was getting feom David Brown. Kirsten is also one of my favorites. I’ve been with them for almost 13 years now.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
They sold me a car with $5000 of repairs it needed.
They sold me a car with $5000 of repairs it needed. I was told that this car had no problems. I trusted this dealership because of the reviews, and because I didn't want to deal with other car selling places. I'm a senior on social security, so I'm not happy when CarShield tells me that this was all pre-existing. I was in April for the state inspection and it was rejected. I don't have the money to repair some things that should have been taken care of before the car was sold. I also have tried numerous times and left numerous messages for Janelle to call me back. It's been weeks now, and I'm still driving with a rejection sticker. I also don't have AC. It was working just fine until April, and now it won't work. I think someone caused it to stop working to get my money that I don't have. Now I have to drive a car with no AC in the summer heat, and I have serious health issues. I had also bought the car in for tire rotation in October, and they didn't say a peep about anything wrong. That tells me that they just did the rotation and sent me home without doing their 32 point inspection. They are quick to sell you a car, but then the service dept. falls short. Nobody will talk with me. I'm considering 10 on your side or getting a lawyer. I really thought this dealership would be the best, and very disappointed to find out they don't care once they sell you the car. Brendan Powell lied to me to sell me this car. I trusted him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you’ve detailed.
Great experience!
We liked that they named the price with no hidden fees and negotiations. The staff was also super friendly and helpful and never pushy. Alexis was super helpful and we loved working with her and the team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great service
I respect David Brown and his expertise. I find David to be trustworthy and honest with his recommendations. He is an honorable man.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Theresa and thank you for your kind words. We are very happy to hear that David was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great service
Fast friendly and done right. I was listened to what I wanted and wasn’t tee as ken advantage of. I will keep coming back again and again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com
Great service
Good service I have used since 1998. My only complaint is the wait time exceeding 2 hours. The staff is always pleasant. The facilities are clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com