Reviews
Ford Sutton always provides great customer service. In...
Ford Sutton always provides great customer service. In and out with no hassle. The service prep team along with the customer service team really knows what they’re doing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Please stop texting me this message I purchased a car...
Please stop texting me this message I purchased a car from you guys January 16th a 2020 Ford Fusion and I haven't had my car since the 18th of January due to mechanical issues. So again please stop sending me this text because the review will not be good thank you
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize and have removed your information from our database.
I did not want you to remove my information but l still haven't received my car
Sutton Ford has been absolutely wonderful to deal with!...
Sutton Ford has been absolutely wonderful to deal with! Anita in sales is very attentive and kind and Melissa in Service is amazing also! Everyone is prompt with their communication and a pleasure to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service very pleased with the quality of...
Excellent service very pleased with the quality of service friendly staff was very comfortable while sitting in the waiting area till my ride home arrived
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealer pulling fast one with add on features. Charging...
Dealer pulling fast one with add on features. Charging for add ons / after market that weren’t wanted - paint coating and window sealing which weren’t in the advertised price but were already on the car. Then dealer had you sign off on getting these add on / after market at the finance officer. Don’t think I’ll be back or recommend this dealer.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry that you were not completely satisfied with your experience. Accessories are negotiable and prices are extremely competitive. We hope that you find value in the products and allow our service to change your mind.
This my 5th truck that I purchased from Sutton Ford. I...
This my 5th truck that I purchased from Sutton Ford. I love the customer service that the salesman and the dealership in general gives you. I will be a returning customer for a very long time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scam artist. I went in to purchase a used vehicle. They...
Scam artist. I went in to purchase a used vehicle. They said rhe price was 10% more than the advertised price because they put paint and window protection on the car that they could not remove. The manager claimed it was just aggressive advertising. They refused to sell the car for the advertised price.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry that you were not completely satisfied with your experience. Accessories are mentioned on the website and they are negotiable. Our prices are extremely competitive. We hope that you find value in the products and allow our service to change your mind.
Again, we apologize that there was not transperent communication as this is not our goal. I can only see your username but if you would provide your name, I can look up your information and address it with the appropriate parties.
Your prices being extremely competitive does not allow you to falsely advertise the price of your cars. You cannot change the price when I come in there to purchase your car. Those accessories were NOT listed on your website for that vehicle or any of the vehicles that I looked at. All of these cars had extra charges for paint and window protection. Nothing on your website or any of the other websites you advertise on have these xxxxxxxx accessories. Nobody wants your paint and window protection. These were only mentioned by the salesperson after I said I wanted to purchase the car never before on the website or prior to discussing the price. You should be shut down for the stealing you are doing.
You need to stop this all together, not just with me, not just with this vehicle. There is no transparency whatsoever about how you are scamming people. You cannot advertise a car on your website for $16,000 and then say there is approximately $1,400 worth of paint protection, window protection and window etching on the car that must be added to the price of the car. The price of the car that was advertised is the price of the car. What about that do you not understand? What about false advertising do you not understand?
Pretty darn awesome very professional and patient sent my...
Pretty darn awesome very professional and patient sent my daughter and everything went excellent total service was complete in approximately a hour or so thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great greeting, appointment timely, oil change was quick...
Great greeting, appointment timely, oil change was quick and it was all doing with a smile. Thank you Sutton Ford. Your excellent service continues to amaze me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Please stop sending me this.PLEASE!!! Do not send, do...
Please stop sending me this. PLEASE!!! Do not send, do not send. Do not send, do not send please, not interested in filling this out.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair