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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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They were so kind & helpful! They were very understanding...

They were so kind & helpful! They were very understanding and made sure to follow all of the safety rules with Covid. I highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I bought a new tire and my spare tire was not put back in...

I bought a new tire and my spare tire was not put back in my trunk securely. It was shaking while I drove away from the dealership. I had to put the spare tire in right when I got to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone did a great job. I am very satisfied. I am...

Everyone did a great job. I am very satisfied. I am going to get my car service there again. Thank you. The staff was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have no issues with the service I received. I received...

I have no issues with the service I received. I received updates on my vehicle throughout the day and everything was taken care of promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It’s absolutely absurd to me that during a global...

It’s absolutely absurd to me that during a global pandemic you are allowing your employees to walk around maskless. Such a shame that you’re a company that values money over the health and safety of others. Y’all can work wonders on my car but clearly don’t know dick about public health. I hope one day you and your team find some xxxxing sense. ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Masks are mandatory and we apologize that people were not following the rules. Everyone has been spoken to and we appreciate you for making us aware. We are sorry that it had to get to this point.

The dealership was professional and organized upon my...

The dealership was professional and organized upon my arrival for an appointment. The service greeter/consultant was friendly. He took my information about the vehicle and gave an estimate of the time that he would contact me to give an update.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had great service!! Jill and Jessica were awesome!...

I had great service!! Jill and Jessica were awesome! Their team took care of my oil change and also washed my truck after they did the works package!! Thanks again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It is amazing how a dealership wants you to purchase a...

It is amazing how a dealership wants you to purchase a vehicle from them but once the sell is completed they have nothing to do with you.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry that you have not received the high standard of service that we aim for. Please share your name so that we can call you or give us a call 708-720-8087 and let Brittani know of your concerns.

Consumer response

My name is LaShawn Stewart and my cell phone number is 773-960-1496.

Great service Great representative Melissa Bran was...

Great service Great representative Melissa Bran was Amazing helpful and patient Great experience would recommend coming back and bringing others to Ford Sutton .. I love Ford Sutton!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you sudden Ford For having such knowledgeable...

Thank you sudden Ford For having such knowledgeable employees keep up the good work having my car serviced with you guys went so smooth . Also I was given a nice loaner while my car is being service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.