Sutton Ford

I wanted to give a little time after the service before I have a review. I do believe $3000 for a water pump is a bit excessive but of course, I was at your mercy on that. Although the details of the diagnosis was a bit sketchy considering the first quote was around the $1000 mark and a few days later an additional $3000 was needed. I do appreciate Melissa working out the final bill of about $3000 but something felt a little misleading about the initial diagnosis. Hopefully I can get another year out of this car before I have to replace it. And I notice my SYNC for my phone no longer works.

Everything was good no problems at all . they always get the job done no matter what it is. I enjoy getting my car served here.

Not happy this time with service from Sutton, I came in for oil change. I noticed today that the cover piece is hanging from underneath my car

Really enjoy the car. I am missing the spare tire for it that was in it during our test drive. Didn’t notice it was gone until after we completed the paperwork and drove away with the car. Still waiting on a call back to see what, if anything Sutton is going to do about it. Marcus was great. Answered all question and was courteous to me and my wife. The fact that you have mandatory add on’s that was not advertised online was very upsetting. I expected a price that was advertise but then was told about the window and paint protection that was mandatory that I pay for almost made me not close the deal. We actually drove away then came back. I believe it would be a better business practice for online sales if you would include the extras in the price of the vehicle and not surprise a customer with it during cost negotiations. I am expecting something to be done about the missing spare tire. Please call me when you find it or decide to replace it. thank you

Friendly staff, prompt updates, fixed in a timely manner and so far so good on repairs. Would recommend this dealer to friends and family. Thank you

The service and wait are always great. The staff is friendly and always answers my questions. I’m treated very well and prices are very reasonable

Great service! Will always bring my car in for servicing and car wash. People are very polite and are eager to help. Atmosphere is great!

This place gets you right and the service team is just so friendly . They go above and beyond. That makes you want to come back and do business with every time.

Sutton Ford did a great job helping me with my purchase. I was pleased with the price, as well as the value for my trade. I’d recommend Sutton Ford to anyone looking for a new or used vehicle.

It is very beautiful loving nice helpful. The sale rep did her thing I was pleased and happy all at the same time. I say keep up the good work