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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Excellent service definitely will recommend to other...

Excellent service definitely will recommend to other people who are looking for a vehicle. Best service ever! Works fast and also is very informative of vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I always have a good experience when I take my car in for...

I always have a good experience when I take my car in for service. Everyone is so polite and aways check with me before they do any other work then what I came in for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The free shuttle service was greatly appreciated since...

The free shuttle service was greatly appreciated since I'm on seasonal layoff. The service estimate was dead on! I brought my son here and he bought a used CMax and brings it in for all of his regular service needs. He gives everyone high marks as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Your employees were both courteous and very helpful. My...

Your employees were both courteous and very helpful. My car was taken in on the given time and had it back to me in about 4 hours. . Everything went smooth. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience. We got everything going on-line...

Wonderful experience. We got everything going on-line and on the day we came to close the sale we were in and out in less than 90 minutes. And that included a good deal of how-to instruction on our fancy CPO Explorer from Anita.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had service done in the quick lane department. Service...

I had service done in the quick lane department. Service was great, facilities were clean. Ms Stanford was very helpful and polite. my service wait time was short

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I really enjoyed my time here at Sutton. They were....

I really enjoyed my time here at Sutton. They were. Professional and efficient. I’ll definitely be a repeat customer. Please See Tiffany Walker she is awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Melissa from the service department was the only reason a...

Melissa from the service department was the only reason a single star was achieved. I’ve called multiple times to resolve an issue with the car I purchased, and have not talked to a salesperson since I left.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know. We are sorry your experience has not been satisfactory. I am told the concerns have been addressed. Please call me if we have not changed the bad perception 708-720-8051

Always top notch. Jamie is amazing. All the service...

Always top notch. Jamie is amazing. All the service members are friendly and professional. I have had more interactions with jamie. I always feel they honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly atmosphere. Both Tiffany and LaToyta were...

Very friendly atmosphere. Both Tiffany and LaToyta were AMAZING! I will definitely recommend Sutton Ford to all of my family and friends. Thank you so much for all of your time and help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.