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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Service was excellent. The Associate explained the...

Service was excellent. The Associate explained the findings before completing the work and I was served immediately, upon my arrival. Very pleased with the service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a great experience. My only disappointment is not...

I had a great experience. My only disappointment is not offering coupons. I had a coupon I though I could use there however it was for the location in River Oaks. Using coupons will save your customers money therefore giving you more business as they will return for the best rate. I could of saved over $100 going somewhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They give good service. A lot of room inside never had a...

They give good service. A lot of room inside never had a call back something they did they Gave me a loaner when I had my car serviced mellisa was great very satisified

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I want to thank Jillian for taking such good care of me...

I want to thank Jillian for taking such good care of me every time I come to Sutton Ford. She’s the prime reason why I return for service even if it’s not a Ford vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and helpful at the front desk. Resolved...

Very professional and helpful at the front desk. Resolved problems quickly. They were friendly and apologized for the mechanic who caused issue. I was happy with them

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service at Sutton Ford!! It always is...

Excellent customer service at Sutton Ford!! It always is a pleasure dealing with the staff in the Quick Lane Department. I am a longtime customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quick service from a friendly staff. Jessica was a great...

Quick service from a friendly staff. Jessica was a great help, answered my questions regarding the service I needed and it was done in an hour as promised!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I would never again do business with Sutton Ford Had my...

I would never again do business with Sutton Ford Had my suv towed there last Saturday, they never got to it. I towed it to another place, they fixed it 15 minutes. I got my truck in July , had one year warranty and they still tried to tell me that I didn’t and was trying to change me had they looked at my truck

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience. We are extremely backed up and cannot look at everyone's vehicle right away. We do everything possible to keep our customers happy. We will work hard to rectify this going forward.

Sutton Ford treats their customers like FAMILY. Every...

Sutton Ford treats their customers like FAMILY. Every time I visit for my services, I receive their best, from Customer Service, Maintenance Service, even those I pass along the way. Thank you for making feel apart of you .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Unfortunately, My car was damaged, while in service ....

Unfortunately, My car was damaged, while in service . After informing the manager Jamie he took good care of me. Jamie, Randy,Cree & Jessie was very Professional and kind. Their Attitude made a bad situation pleasant!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.