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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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I was pleased with my overall experience at the...

I was pleased with my overall experience at the dealership I believe I would be comfortable recommending the store to a friend in the future

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good communication, relatively quick service (I had my...

Good communication, relatively quick service (I had my car back in a week) and friendly people to work with. I am happy with the work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I came in to buy a new 2020 edge because I received a...

I came in to buy a new 2020 edge because I received a letter stating that if I trade in my 2018 edge my car not will drop from 545.00 to 509.00 a month. Instead my car note went to 582.00 and I was not financed through Ford but a credit union which I have to open an account with. Did not appreciate this.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My heat went out on my car for something I think Ford did...

My heat went out on my car for something I think Ford did , I took my car in for my heat some months ago and then my windshield wipers won’t work, and they said it was nothing they did but My wipers was working very well before I took my car in. I have some Problems with Ford but not many problems. I would recommend my friends to purchase from Ford. Ford need to be a littler more Patient with their customers. Try to understand their situation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Your dealership is fantastic, also the service department...

Your dealership is fantastic, also the service department working as team my next vehicle will be purchase at Sutton Ford Thank you very much for the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Efficient and courteous is the M. O. for Quick Lane; they...

Efficient and courteous is the M. O. for Quick Lane; they did not disappoint. Great service😌 Jillian and Jamie are a great tag team. Sutton Ford is fortunate to have them as employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jillian knew my name when I first walked in. As soon as...

Jillian knew my name when I first walked in. As soon as I walked in she treated me by name. That was Very impressive . She’s always very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

SUTTON FORD’s Quick Ln., Jillian is an outstanding...

SUTTON FORD’s Quick Ln., Jillian is an outstanding employee more employees throughout the world should be as kind and wonderful as she is! Thanks for the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am always happy with the service at Sutton Ford and was...

I am always happy with the service at Sutton Ford and was not disappointed this time. Melissa always extends good service to me at a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

my name is Eliseo, I buy a car from Rich Y. Very good...

my name is Eliseo, I buy a car from Rich Y. Very good people and honest. good dealers and great service great vehicles! thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.