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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Sutton Ford has always been great as a former customer...

Sutton Ford has always been great as a former customer I came back for Tiffany Walker she’s just professional and personable. I was TOTALLY SATISFIED THE SUTTON FAMILY SHOULD BE PROUD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quick friendky service by girls at front desk and problem...

Quick friendky service by girls at front desk and problem corrected caused by the mechanic who changed the oil and left the filter covering unattached and dragged on the ground when I drove away.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jillian Stanford is definitely an asset to Ford! She is a...

Jillian Stanford is definitely an asset to Ford! She is a great listener and is very professional! She also knows her stuff when it comes to cars, at least when I need her. Thanks Jillian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mr Parker was excellent. He was very professional and...

Mr Parker was excellent. He was very professional and the service he provided me was above and beyond. I will always do business with Sutton Ford, because of Mr Parker.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Unfortunately, after receiving “the Works” in the quick...

Unfortunately, after receiving “the Works” in the quick lane. Leaving the dealership, I almost skidded off the road into a ditch because someone was negligent and didn’t put the log nuts on my tire! Which lead to my tire flying off and extensive damage to my car. I am lucky that I did not hurt myself or others!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are extremely sorry for this unfortunate circumstance. We are glad you are safe and that we were able to fix the issue, however it should have never happened!

Sutton Ford has been serving my family, beautifully, for...

Sutton Ford has been serving my family, beautifully, for the past 16 years. I admire the fact that they focus on building long term relationships with their customers and that level of professional commitment is always mutually beneficial!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Stephanie has terrible people skills & a hard time...

Stephanie has terrible people skills & a hard time explaining things CLEARLY. Somedays after talking to her I could tell when she has an attitude. Terrible customer service. Do better.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this feedback . Although, because of the username, we cannot identify you to speak directly about the situation, we have spoken with her. Respect is part of our core values and our customers come first so this is very disheartening to see. Thank you for the feedback.

Great company, great service, I’ll definitely be back to...

Great company, great service, I’ll definitely be back to get more work done here! Sutton Ford is a great place to purchase and get service done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jamie took very good care of me. I visited the service...

Jamie took very good care of me. I visited the service due to a flat tire. I found out my lug nuts had swollen on my car. Jamie went above and beyond to have all my lug nuts replaced on the vehicle. His service was very professional. And Jamie answered all my questions and concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I wasn’t really hopeful because I don’t have the best...

I wasn’t really hopeful because I don’t have the best credit but Tiffany was able to find me something reliable and in my price range! If you’re looking for a car Tiffany is the one you want to see. I’ll definitely purchase another vehicle from Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.