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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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They did a great job And a great job that they did they...

They did a great job And a great job that they did they were very nice everyone was masked up I had no problems with anything The fast complete everything looks great and I always bring my car to you guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

A I can say is Jaime is perfect knowledgeable courteous...

A I can say is Jaime is perfect knowledgeable courteous kind thoughtful efficient.. the dealership is clean and everyone is helpful happy and willing to go the extra mile!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I feel very good about this purchase. Tiffany Walker and...

I feel very good about this purchase. Tiffany Walker and LaToyta McDonald were very professional, friendly and answered all questions to my satisfaction. I would highly recommend Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jessica in quick lane was very nice. Had The Works...

Jessica in quick lane was very nice. Had The Works package and battery replaced. Windshield fluid not filled. Question if oil changed as not clean. Wheel with curb rash still in same location. Other customers offered car wash, I was not. Jessica advised 5% discount foe long wait-2.5 hrs, but it was not reflected on invoice.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are sorry that you were not completely satisfied with your experience. There are times when we cannot offer car washes because we are so far backed up but if you would like to bring your car by, we will be happy to wash it for you and ensure the fluids are topped off. Sorry for the inconvenience.

I was quite impressed with Marcus Anthony sales' skills!...

I was quite impressed with Marcus Anthony sales' skills! He really treated me like family!! From this experience alone, I will keep Sutton my home!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A wonderful place to shop for the right vehicle Service...

A wonderful place to shop for the right vehicle Service and quality, Staff and personalities are always great To work with On and on going basics

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always enjoy quick service especially Jillian she has...

I always enjoy quick service especially Jillian she has always be pleasant since I became a customer in 2009. My car is not always vacuum

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We have bought several autos at Sutton Ford. We have been...

We have bought several autos at Sutton Ford. We have been very pleased with all of our purchases. The employees have always been very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took my Lincoln in for Auto Butler service. Staff is...

Took my Lincoln in for Auto Butler service. Staff is always very pleasant and car looks great. They kept me informed and it was ready sooner than I expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was great, Melissa was very informative about...

The service was great, Melissa was very informative about what was happening with my vehicle. Was a refreshing experience. I would recommend Sutton Ford for all your vehicle repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.