Skip to main content

Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Very courteous and always willing to explain what is...

Very courteous and always willing to explain what is needed and why. I never feel that additional services are pushed unless required. Friendly reminders for service and I love th auto butler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Man was treated like a King wow Ms. A. Sutton really took...

Man was treated like a King wow Ms. A. Sutton really took care of me. Made me feel real special would recommend her for future customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It’s always a pleasure dealing with The Sutton Ford Team....

It’s always a pleasure dealing with The Sutton Ford Team. Jaime is awesome and seems to take such pride in offering excellent customer service each and every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always very professional and courteous. They take the...

Always very professional and courteous. They take the time to understand your issue and actually ensure they are correcting the problem. I take all my vehicles to them with any issues that arise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone in quick lane is always so helpful and friendly....

Everyone in quick lane is always so helpful and friendly. The cashier station is where there is area of opportunity. There is always a long line to pay. Everyone has to wait for one cashier and it is not always due to staffing sometimes it's due to talking. After waiting patiently to get your car serviced you really dont want to wait an additional 20 to 30 minutes to pay. I have been at night and during the day and that is just the way it is. Fix this and your establishment would be excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Melissa is always great!!! Never have a problem She is...

Melissa is always great!!! Never have a problem She is always response to messages and emails in a very timely manner. Very polite!!! Love working with her

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Courteous and professional. Got me a ride home. Promptly....

Courteous and professional. Got me a ride home. Promptly. Late hours accommodated my schedule. Prices are expensive. I felt like I was being milked for other services that I did not need though.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jessica and Jillian are always helpful and polite no...

Jessica and Jillian are always helpful and polite no matter how busy they are. Work is always done promptly, and always done before the promised time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We recently purchased our first Ford , when we needed...

We recently purchased our first Ford , when we needed servicing we took it to Sutton , what an easy and great experience , they really go above and beyond .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was treated very nice by Jessica Melissa and Cree they...

I was treated very nice by Jessica Melissa and Cree they were spot-on for the needs of my vehicle and the service was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.