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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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The service at Sutton Ford is fantastic. Jessica and...

The service at Sutton Ford is fantastic. Jessica and Jacob in the Service Department are top notch professionals. I brought my car in on a Friday evening late and they stayed after to make sure I was back on the road in great shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Logan Tobin was a pleasure to work with. He was focused...

Logan Tobin was a pleasure to work with. He was focused on ensuring that I was pleased throughout the entire process, answered all of my questions, and genuinely seemed to have my interest at heart. Thank you Logan for making the entire experience a pleasant one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jamie Vasquez gave a very wonderful and lasting...

Jamie Vasquez gave a very wonderful and lasting experience. I will recommend others for services. Jamie made sure I understood everything before leaving and informed me of future services.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My Service Department rep was Melissa and she's always...

My Service Department rep was Melissa and she's always great at getting things done and in a very Professional manner. Kudos to Melissa! Jamie' was very helpful also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The team was very courteous and helpful. Working thru the...

The team was very courteous and helpful. Working thru the technical experience of the system being down, my reward points weren't able to be redeemed. The team helped me through it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

we are sorry to see this low score although it appears you were happy with the service you received from Sutton Ford

I've gone to this dealership for a number of years and...

I've gone to this dealership for a number of years and have had nothing but good service. Keep up the good work! Thanks much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were very fast, communication was great as they kept...

They were very fast, communication was great as they kept me up to date on progress of the work done on my vehicle, I will return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Melissa and Jaime Lebran are the main reason I go Sutton...

Melissa and Jaime Lebran are the main reason I go Sutton Ford. I trust them unconditionally. The two of them are trustworthy and take pride in giving excellent service. The two of them treat you like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything was good, the Lift Drivers were good, I like...

Everything was good, the Lift Drivers were good, I like the way my Car looked when I received it back, I Love the work Ford Employees do, Thank you for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jessica was very good Saturday. Very efficient,helpful....

Jessica was very good Saturday. Very efficient,helpful. Very understanding young woman. She was very helpful trying to get the right product..Shr was good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.