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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Even though I don't like having to make service calls I...

Even though I don't like having to make service calls I know it's necessary to keep my Fords operating properly ( I'm been a Ford owner since the 70's) However It has always been a pleasure bringing my autos in to Sutton Ford for servicing. Jammie and Jullian are the best Service Representatives/Advisors in the World, they know the product, knowable about appropriate time for the service, and they are kind & professional. My automobiles have been serviced properly and in a timely fashion each time.. I'm very please with the quality of service of Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had to go back to the dealership three times ask them to...

Had to go back to the dealership three times ask them to clean behind my wheel never clean behind it they never clean underneath the car behind the wheel

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience and will ensure this area is not missed moving forward

It's close to our home. They always keep us up to date on...

It's close to our home. They always keep us up to date on what happening with our car when we bring it in for service. All employees are always nice and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

The salespersons at Sutton Ford are always eager to...

The salespersons at Sutton Ford are always eager to assist you. They do all they can to provide you with the best deal possible, that fits your budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic Customer Service! Honestly, transparency and...

Fantastic Customer Service! Honestly, transparency and Integrity are extremely important to me when buying a car! Sutton Ford checks all these perfectly!! The Explorer exceeded my expectations!! Trust me I am extremely picky!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are glad that you are 100% happy

Great service every visit. Service done in a timely...

Great service every visit. Service done in a timely manner. I have referred my sister to your establishment. We love Sutton Ford, thank you for your excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very good service. Will be back when it's time to buy a...

Very good service. Will be back when it's time to buy a car, next time it will be new. Login did a fantastic job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased a used F-150 and the price was ok, the truck...

Purchased a used F-150 and the price was ok, the truck was not cleaned very well as there is still dog hair in the back seats.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Please share your full name so I can look it up or give us a call 708-720-8059. We apologize that it was not detailed properly and we would like to fix it.

Consumer response

Marlon Brooks

No one forced me to do business with them. They had a...

No one forced me to do business with them. They had a vehicle with a hitch and the price that was advertised seemed good. I had a narrow window to make the purchase before I had to leave the state for work obligations. I drive up and the vehicle that was listed for $24,400, now had $3800+ added to it in dealer-added extras. Chuck, the manager, qualified this as normal behavior because, "everyone does it.". I drove 2 hours one way for this "bait-and-switch", sneaky, underhanded tactic. Feeling the pressure to get the hitch, I caved and gave them my business after getting the price down to very close to the advertised price. Well, I paid for it. I get it home and park it until the next morning when my wife takes me to the airport. What do we see? Giant puddles of oil on the floor. You guys give used car salesmen a bad name. Screw you, Sutton. Super-screw you, Chuck. Now I'm sitting in a hotel room in a different state coordinating repairs on a vehicle I've seen twice and driven once.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. Thurman, we will call you to address this. We apologize for the inconvenience.

After having 13 new cars in my life.The 2017 Lincoln...

After having 13 new cars in my life. The 2017 Lincoln continental i own and the service from Sutton Ford is the best of all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.