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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Rusty is the man you wanna go see!! He made everything so...

Rusty is the man you wanna go see!! He made everything so easy and enjoyable. My vehicle I bought had a few things missing from it. Rusty didn’t hesitate to get me everything the car needed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

First and foremost this dealership is at least trying to...

First and foremost this dealership is at least trying to adhere to the current crisis concerning the CoVid 19. Dependable service along with good service people is a plus

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was great! Very friendly, and took good care...

The service was great! Very friendly, and took good care of my vehicle! And so far so good very reasonable! Thank you, I will return

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Quality of service varies. It really depends on who is...

Quality of service varies. It really depends on who is your service representative. If it wasn’t for my warranty, I probably would go somewhere else.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry you feel this way. We treat everyone the same whether it is customer pay or warranty. Please give us a call to elaborate so we can address your specific concerns. 708-720-8060

Great deal. Jim in finance should get 10 stars!! Gabe did...

Great deal. Jim in finance should get 10 stars!! Gabe did great!! Thank you!! My wife loves her Lincoln MKC!! I didn't care for the way they handled someone wanting to test drive the car I had an appointment to see. Not cool.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I bought my 2019 Ford ranger in for oil change rotation...

I bought my 2019 Ford ranger in for oil change rotation of tires and a recall for my tail light assembly all the work was done professionally Melissa the service representative took care of me along with the mechanics and reporters and they did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

One of best dealer ship in the south suburb Ford need...

One of best dealer ship in the south suburb Ford need have HOLD IIVENTORY THERE and let car hualers come get them from yard why not does it have anything to do with being black business. New car and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I came in to buy a set of tires and Bryan from service...

I came in to buy a set of tires and Bryan from service recommended a brand that was better for my vehicle. Very helpful. Nice personality!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff has always been very kind and professional....

The staff has always been very kind and professional. However, the way my car was left with black smudges is really disrespectful and poor judgement.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always have great service when I bring my vehicle in...

I always have great service when I bring my vehicle in for any type of service Great Staff!. I appreciated the fact ,I was provided a ride home as my vehicle was being service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.