Skip to main content

Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

The service at Sutton Ford is always exemplary. The...

The service at Sutton Ford is always exemplary. The service staff is courteous, attentive, knowledgeable and transparent. They go the extra mile to ensure that the service is performed at the highest level and that the customer is satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Akram

Akram, is a great sales person. He is not pushy and what you want he gets for you. I am very demanding and I don't like to spend a lot of time in dealerships. So when i went into the dealership and he was waiting on me and made sure everything that i wanted and how i wanted was taken care of i was super impressed. I actually have never had such a great experience buying a car before. Then the Finance person made sure that everything was ready before i got in the room and made sure that i was happy with the results of the payments. She also made sure that i was treated fairly. The sales manager was assume because with me being a Veteran he really came through for me to help out during these difficult time. My overall experience was assume and i have never said that for a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Eric has been the main person that we’ve dealt with...

Eric has been the main person that we’ve dealt with whenever we had car issues. He’s always been very pleasant and extremely thorough with explaining the car’s’ issue/s. The few times that I’ve dealt with Melissa whether in person or over the phone, I found her to have great customer service. She’s always very helpful as well as polite. Each time that I’ve been there and run across Jamie, he’s always eager to assist. I’ve watched him while waiting for our car and he’s like that with everyone. That’s definitely something I look for when doing business with a company. SUTTON FORD 🌟🌟🌟🌟🌟

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sutton Ford always provide timely, quality, courteous and...

Sutton Ford always provide timely, quality, courteous and professional service on each of my Lincoln vehicles for the 16 years. I Highly recommend them for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I will buy another car from u guy's and buy my daughter a...

I will buy another car from u guy's and buy my daughter a car from you guy's. Real knowledgeable about the car i was buying

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly staff. Did take longer than expected but in the...

Friendly staff. Did take longer than expected but in the end walked out happy. My payment is a bit expensive but we worked hard to get it that way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was pleased with the service, friendly staff and...

I was pleased with the service, friendly staff and thorough. Had a few calls about service on my car for additional service, which was nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, it appears you wrote a good review but we did not receive a good review. Please advise why 2/5 stars

Consumer response

Over priced for just your car being viewed.

The service was great. Everyone was polite and they were...

The service was great. Everyone was polite and they were fast and efficient. Thanks goes out to all that played a part in the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very simplified and impressionable on both occasions of...

Very simplified and impressionable on both occasions of my purchasing a new car. A Ford Taurus in 2016 and traded in for a 2020 Ford Ecosort.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

EXCELLENT SERVICE!!

SERVICE AT THIS DEALERSHIP WAS UNPARALLELED WHEN COMPARED TO MY PREVIOUS EXPERIENCES!! LOOKING FORWARD TO BRINGING OTHERS TO THIS DEALERSHIP!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Stephanie, thank you for your wonderful response to the quality of service our Staff provides! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!