Reviews
Chris - honest used car buyer
Terrible, typical, car sales thieves. They marketed a used vehicle at $29,800 but when we went there to buy it....surprise surprise the wanted to add some sort of treatment to the paint for $500 and some other treatment to the glass for another $500 and then a warranty for $1600 and some other nonsense and the price went up $6,000! We told them no and then magically the price became only $2,000 more and we told them no again. I asked the sales manager why would you advertise one price and then add on a bunch of “non optional” stuff and not tell people ahead of time. What a waste of everyone’s time. Don’t believe any price you see advertised by this dealer. It’s all fake to get you into the store so they can squeeze a couple thousand more out of you. Save yourself the Drama and time and go somewhere reputable.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chris, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We hope that you?ll give us a call at (708) 720-8125 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Take care.
They repaired my car, did a wonderful job and gave me...
They repaired my car, did a wonderful job and gave me excellent feedback. However, you have a sign on your door requiring a mask to enter. A staff working in your company was speaking to a 70 year old customer about his bill. They were standing about 3 feet apart and your employee didn't have a mask and neither did the 70 year old. This is more inappropriate for the store to request this and don't do it. I don't recognize the faces below so I cannot review them. This would be a 5 star review but because of the serious lack of concern by this employee, I have to do 2 stars. I recommend visitors wear a mask to protect yourself, that staff member may do you serious harm.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We thank you for letting us know. Since I don't know the situation of whether the individuals could hear one another or why they who was involved, we generally addressed it across the department. We hope to earn our 5 star review back.
We are in no way shape or form blowing this off. As stated, we spoke with everyone in the department and we have heightened our disciplinary actions around masks, social distancing and sanitizing. Thank you for letting us know.
The only response needed is we require all customers to wear a mask. Each staff member is expected to wear a mask. They were communicating clearly. There was no hearing issue visible. Your response sounds like your excusing this when we have more than 100,000 dead and several hundred thousand infected and many elderly dying. I am shocked and disappointed by this response. I will continue to support your business but am really disappointed.
Very professional and efficient. Melissa was wonderful...
Very professional and efficient. Melissa was wonderful and kept me informed about the process. I would highly recommend Sutton Ford. The shuttle service was very convenient and quick
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very satisfied with the service that I received...
I was very satisfied with the service that I received from Sutton Ford. The service that I had was the auto Butler. My car look brand new
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They are very service oriented and helpful. I needed a...
They are very service oriented and helpful. I needed a car quickly and they found one that is perfect for me and my lifestyle. Thank you Sutton Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ecosport
Everyone was very friendly and liked the customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amber, we're pleased to hear everything was completed to your satisfaction! As one of our valued guests, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
1). I have always been extended the $10.00 off coupon for...
1). I have always been extended the $10.00 off coupon for the works. 2) The tech who serviced my car left the handle and inside door full of grease. Not happy at all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience and we hope this was taken care of. Please give us a call if you have any other concerns.
This dealership is one of the best I've ever bought cars...
This dealership is one of the best I've ever bought cars from in my family we have a total of 9 fords serviced at Sutton
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service was done to my expectations and in a timely...
The service was done to my expectations and in a timely manner the staff that I came in contact with were friendly and courteous Yes I would recommend Sutton Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
My experience with Sutton Ford, was very good. They did...
My experience with Sutton Ford, was very good. They did everything that I needed to be done, even went the extra mile to make sure that it was completed when they said it would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair