Skip to main content

Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Sutton is always helpful and easy to deal with. Their...

Sutton is always helpful and easy to deal with. Their employees know their business and it is always easy to get information or assistance from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

2018 Chevrolet Equinox LT1

We are very satisfied with the service we received from Abe and the whole Sutton Ford team. We had been looking to upgrade our vehicle to a bigger car and found online our Equinox. This is our 4th Equinox that we had purchased and thrilled with the options and the quality of the vehicle. Sutton Ford went above and beyond to get us the best rate and best trade in value for our car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Pleased

I can say enough about the great service I received from Cree she personally insured that my experience at Sutton Ford was one that I would pleasantly remember even though there were some issues with parts I was assured by Eric that they would be addressed as soon as possible

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Clean, attractive, great attitude, personable and...

Clean, attractive, great attitude, personable and friendly, eager to please, dedicated to customer satisfaction, quality, caring,convenient, consistent - I think you get the idea - no regrets.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The representative I worked with actually made me smile...

The representative I worked with actually made me smile and feel like a company cared for my business. The feeling of satisfaction I felt leaving just The "Quick Lane" actually made me want to ask her for help when looking for my Shelby/Cobra Mustang I so badly want at Sutton Ford now. She's frigg'n AWESOME!!! You are a better company for having her working for you. She's actually deserving of a good raise. I'd pay her myself if possible. 😉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I received excellent service at Sutton Ford. Lester...

I received excellent service at Sutton Ford. Lester Parker is professional and efficient. Buying a new car can be overwhelming, but i was well taken care of. I would definitely buy another vehicle from Sutton. Lester is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mzebony07

This car buying process was painless and easy. All the staff i came in contact with was nice and pleasing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Such a great visit to Sutton Ford (as always). I have no...

Such a great visit to Sutton Ford (as always). I have no complaints with the service team nor the length of my service. Definitely satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Not Encouraging

I had two vehicles serviced on July 25th my Edge and Explore. The edge had a low tire pressure warning when I arrived and when I left the same warning was on. The service log stated that the tire pressure was checked. This could mean different things none of which reflects good on the service team. I noticed as I was driving home that the change oil sticker that identify the next change date and mileage had not been update. After speaking with my wife she also noticed that her sticker was not updated, WOW ! I have been servicing my vehicles at Sutton Ford for almost seven years and I can not express the level of my disappointment with what I experienced on this visit.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We have processes in place so that these are not missed and it has been addressed. We apologize for the inconvenience.

Vehicle Service

My last visit for service went smoothly, but I thought it took more time for the service to be completed. I have never had to return after service was performed on the vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Lou, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.