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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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What I like about Mr. Parker he have everything really...

What I like about Mr. Parker he have everything really when you get there sing your paperwork and you are out no waiting that's great keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We support this dealership because it is black owned. My...

We support this dealership because it is black owned. My husband is a Ford employee and him and my father have purchased new cars from this dealership. This is my 1st time purchasing a car from Sutton and while the staff was pleasant, I didn't like the hidden cost associated with buying this used car for my son. I am not sure we got a fair deal, but the deal is done. We will reconsider where we go in the future. Also, it was my understanding that a full tank of gas was going to be put in the car, but when my son took the car back to the dealership it was only a half a tank of gas that was put in, not clear why that was the case.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, if you would not mind sharing your name so I can find your deal or please contact me directly 708-720-8051. We pride ourselves on Integrity and we do not have any hidden fees. I would like to address everything you paid for with you to make sure you are completely satisfied and we can continue to earn your business in the future. Thank you for the positive review.

Ford Explorer

Great sales and service friendly atmosphere always buy my cars from sutton ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Willie, we're pleased to hear everything was completed to your satisfaction! Thanks again for your business! Have a wonderful day!

Lester Parker best salesman ever.. Thank you so much!!...

Lester Parker best salesman ever.. Thank you so much!! He has been helping our family for years. I would definitely be referring Sutton Ford to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Happy with Sjtton

Lester has been my salesman for a long time. He is great! Cree also was very helpful. Would not go to another agency as long as Sutton is still in business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership always offer quality service and they...

This dealership always offer quality service and they work with you for the best product. They help with the options and expedite. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. Great to hear and we look forward to keeping a smile on your face through excellent service.

I met with Akram today and he really helped me find a...

I met with Akram today and he really helped me find a car. He was able to find all the things I wanted in a suv. He was very personable and friendly and I will ask for him for future purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We look forward to continue servicing you!

Dear sir I brought F150 truck in to get my GPS program...

Dear sir I brought F150 truck in to get my GPS program setup and paid for the service . I was told the charging Jack on my was too loose.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My visit to the service department was very professional....

My visit to the service department was very professional. Jamie was helpful ,professional and courteous. He was able to address all my concerns and needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We look forward to many more positive exchanges.

Good Customer Service & Very Friendly. Will be back for...

Good Customer Service & Very Friendly. Will be back for any services when needed.Will recommend my friends and family. Like coming to u keep up the good work. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.