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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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All of the agents at Sutton Ford are polite, friendly,...

All of the agents at Sutton Ford are polite, friendly, kind ,and knowledgeable. The service is always prompt and correctly done. Thank God for agents like Melissa LeBran. Sutton Ford is five stars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am very pleased my new vehicle and the sales person...

I am very pleased my new vehicle and the sales person was very professional. I just wish I could have gotten it at a better percentage rate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We've been with Sutton Ford since Capital Lincolns...

We've been with Sutton Ford since Capital Lincolns closing. Always happy with tha service we've received through the years, from the phone call to set an appointment through to paying the cashier. Everyone is courteous, respectful informative and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Professional!

Jillian, made the appointment to address the issue with my windshield. I arrived and everything was done according to my expectation, including receiving a "nice clean car" when I picked it up. Jillian is the greatest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Because you are in the area this is why I come here and I...

Because you are in the area this is why I come here and I like the service you provide me and my family thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is so great, helpful and pleasant. Thanks for...

Everyone is so great, helpful and pleasant. Thanks for your attention Everyone wore masks to help out with the Covid19 virus. We waited for the car to be serviced less than a hour. My car drives great. We will be coming back in the future. Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I was mailed a coupon for an oil change, upon arrival I...

I was mailed a coupon for an oil change, upon arrival I was told that the coupon did not applied to my F-150 truck I had to pay an additional $25, very misleading information and unhelpful employees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I had the Auto Butler service. The car looked and...

I had the Auto Butler service. The car looked and smelled awesome when I picked it up. Everyone friendly and helpful. Sutton Ford is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I love the service from this dealership. They possess...

I love the service from this dealership. They possess class and dignity and respect for the customers. Purchasing a ford was a good decision on my part.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They have Excellent Customer service everyone there is so...

They have Excellent Customer service everyone there is so polite they make you feel like family not a Customer. They inform every step of the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.