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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Walt's picks

In my entire 69 years of having purchased various automobiles and SUVs, Sutton Ford has by far, rendered the very best customer service experience, during a pre-owned vehicle purchasing transaction. I just want to humbly thank, two very professional certified sales and licensing specialists, who kept me engaged during every phase of the transaction. Those two individuals would be, Ms. Anita Sutton, from car sales, and LaToya McDonald, from the Finance Department. From beginning to end, these individuals were very professional, friendly, courteous, sensitive, and understanding. I do hope that Ms. Sutton and LaToya McDonald, will continue to be with Sutton Ford, for many years to come. The customer service rendered by these two professionals, is the reason many customers continue to return to Sutton Ford, for vehicle service, purchase, parts, trade-in, and very fair and compassionate car deals. I initially heard about Sutton Ford through my daughter, who had recently purchased a 2008 pre-owned Lincoln SUV. Upon her purchase of the Lincoln, my daughter had highly recommended that I call Ms. Sutton, to determine my opportunities and chances for purchasing a very quality vehicle. That decision to call, was a very good one for me, because it subsequently and successfully, allowed me to secure a high-quality pre-owned 2014 Ford Edge. Since the purchasing of my vehicle, I have recommended Sutton Ford to many other individuals, and do hope that Ms. Anita Sutton and Ms. LaToya McDonald, will continue to be with Sutton Ford, for many years to come. These two professionals are probably the reason, that so many people and returning customers, continue to stay with this dealership, time and time again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good people to do business with. Understanding, swift,...

Good people to do business with. Understanding, swift, pleasant, knowledgeable. Never had a problem. Will b back. Jamie very pleasant to work with. Thanks for being there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I love this dealership. The dealership is clean. The...

I love this dealership. The dealership is clean. The employees are very polite and professional. I would recommend this dealership to my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always great service when I come in to have my car...

Always great service when I come in to have my car services for anything. Greeted with a smile coming in and out of there. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was immaculate; my salesperson Ms Jackson was...

The service was immaculate; my salesperson Ms Jackson was able to find me exactly what I was looking for with zero pressure, and was able to competently answer any and all questions I had. The Finance department’s Ms. McDonald was also very kind and professional and got me in and out in record time. Smoothest experience ive ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It’s always a pleasure doing business with Jaime...

It’s always a pleasure doing business with Jaime Vasquez... we have been doing business for a lease 10 or 15 years and it’s always a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service center is courteous , professional and...

The service center is courteous , professional and friendly. They stayed in contact for updates and additional problems they discovered once they began working on my car. All of my concerns were addressed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sutton Ford has been my dealership of choice for over 30...

Sutton Ford has been my dealership of choice for over 30 years. Mr Sutton is a friendly conscious & accommodating person who is always concerned with customer satisfaction. ✌🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Great dealership ! Brought a used car. They put new tires...

Great dealership ! Brought a used car. They put new tires and fixed a few things. I'm happy with my purchase! Great job Shannon, Abe and Matt!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very nice and great customer service. They were very...

Very nice and great customer service. They were very helpful with my request and they fit in the same day even though they were about to close.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.