Skip to main content

Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

This dealership is professional efficient knowledgeable...

This dealership is professional efficient knowledgeable kind patient and they put the word customer in customer service!! I bought my 2016 Ford Explorer bran new from this location and I was supersatisfied then and I continue to be amazed at their customer service team now Especially the quick Lane...The quick Lane mechanics such as Jaime tells you the truth and gives you knowledgeable advice regarding your vehicle. This is all I ask as a consumer...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lester. Gave me a great deal on my new purchase and my...

Lester. Gave me a great deal on my new purchase and my trade in ! The paperwork process went smooth and no problems. I look forward to my next encounter !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jessica was wonderful, she have so much enthusiasm as a...

Jessica was wonderful, she have so much enthusiasm as a professional. She make sure I was taken care of and also along with the programmer, the was out of site, can't wait to break another key.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

You guy did a good job in repairing my 2020 Explorer and...

You guy did a good job in repairing my 2020 Explorer and didn't take too long to repair it. They also washed my car when done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Chris who is not listed in the rep/sales person was...

Chris who is not listed in the rep/sales person was EXCELLENT!!! He went above and beyond to satisfy me. Job well done! Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It all comes down to the service we received from...

It all comes down to the service we received from Tiffany! Kudos to her for providing exceptional sevice! I will definitely be a repeat customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Loved the customer service they stayed behind the call of...

Loved the customer service they stayed behind the call of duty for me. What more could you ask for. Thank you Sutton Ford for good service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was in for an oil change and to deal with a recall...

I was in for an oil change and to deal with a recall notice. I told that due to the number of vehicles ahead of me that it would take 45 min to an hour before they could work on the vehicle. Then an additional 30 min to deal with the recall issue to include wash and vacume. I was in and out within an 45 minutes of showing up. I was very thankful for waiting and appreciative of them getting me in and out in the time that they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tiffany was simply amazing. She is so kind and helpful....

Tiffany was simply amazing. She is so kind and helpful. Hands down best experience I have had when purchasing a vehicle. The staff at Sutton Ford were all very kind and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

theresa_ferrero@att.net

They completed my car in a timely manner and were very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Theresa, thank you for giving us 4-stars! It's great to see that everything was completed promptly and to your satisfaction. Please don't hesitate to reach out if there's anything we can do for you. Take care.