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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Great experience at Sutton Ford. The staff there is so...

Great experience at Sutton Ford. The staff there is so kind. The service department let me know every step they were taking on my vehicle. Thanks for taking good care of my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sutton Ford always makes me feel like I and my auto...

Sutton Ford always makes me feel like I and my auto problems are important. They are expediant and always resolves my issues with a smile, particularly, Melissa and Jamie. I recently had an informative and appreciative experience with Latoya in sales (used). Latoya was helpful in making my decisions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was very pleasant to work with. Did not feel...

Everyone was very pleasant to work with. Did not feel pressured at all and was made to feel very comfortable throughout the entire buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Melissa is fantastic and always takes care of my baby...

Melissa is fantastic and always takes care of my baby which is my car she always has a positive attitude even amongst this pandemic She always keeps me informed on all the details of my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Always a pleasure dealing with Sutton Ford ( Jillian,...

Always a pleasure dealing with Sutton Ford ( Jillian, Jamie, Melissa & the cashiers. Everyone iis professional, they take care of your problem & explain along the way to make sure you understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had such a pleasure experience buying my first car at...

I had such a pleasure experience buying my first car at Sutton Ford! From the moment I requested information online, to coming in to test drive the car, and actually buying a car, it could not have gone more smoothly. The service was prompt and friendly! It was an all around wonderful experience and I got an amazing car for a great price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have always had a great service experience with the...

I have always had a great service experience with the service department. Very accommodating and courteous. Melissa is an outstanding asset to your organization. My AutoButler service could have been better. White spots on leather interior and white particles in seams of seats.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Car serviced 5/14 for oil change and trans flush. On 5/15...

Car serviced 5/14 for oil change and trans flush. On 5/15 check engine lamp came on Called Saturday and was informed service dept would open on Mon. On today's visit I was informed that purge valve was needed. I was told that this had nothing to do with the works and trans flush performed on 5/14. I am very disappointed a a bit suspicious

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I worked with Anita she was great the best car buying...

I worked with Anita she was great the best car buying experience I have ever had I would definitely recommend this dealership to anyone great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I had been trying to get service for my car for over a...

I had been trying to get service for my car for over a month. Sutton was the only one that took me seriously. Thank you for that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.