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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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2017 Ford Fusion

Excellent service on my vehicle. My service provider, Jessica, was polite and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gwen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sutton Ford Inc.. Please reach out to us if there is anything else we can do for you. We hope you have a wonderful day.

Chatman was great. Very honest and up front from...

Chatman was great. Very honest and up front from beginning to end. If you are looking to buy a used or new car at Sutton, I highly recommend requesting him as your salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent job! Car is done on schedule . They matched...

Excellent job! Car is done on schedule . They matched competitors prices and Jilian Stanford is very nice to explain. about my rebate and she makes sure my coupon and rewards points from my Ford pass are used. Thanks for taking care Explorer!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was treated very respectfully during my visit. My...

I was treated very respectfully during my visit. My vehicle was handed in a professional and timely manner. I have never had a bad experience at this dealership. A+ Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service! I can’t thank this team enough...

Great customer service! I can’t thank this team enough for the best customer interaction and quick service. I felt very welcome here. Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and sales people, was very pleased with the...

Great service and sales people, was very pleased with the professional attitudes that was shown to me not only during my purchase/service but also afterwards, highly recommended Sutton Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department did a wonderful job repairing my...

The service department did a wonderful job repairing my car and I hope that the service continues and not get complacent. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mr. Leon Butler

Sutton Ford is a very nice and clean dealership. They have everything in place for social distancing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Leon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

Thank you for your service I love the way you guys...

Thank you for your service I love the way you guys treated me and my car I really hope to see you guys again thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repair problem was diagnosed and fixed properly. The...

Repair problem was diagnosed and fixed properly. The problem was the air conditioner blowing hot air. The service department was comfortable and car was washed when repairs were finished. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.