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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Sutton Dealership is where I take my car for services....

Sutton Dealership is where I take my car for services. There Services Department representative does a great jobs with getting the customers checked in and reviewing what services needed .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were nice and very efficient. I would definitely...

They were nice and very efficient. I would definitely recommend and come back for service at this dealership. I didn't have to wait long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jillian, is very helpful and is a good people’s person....

Jillian, is very helpful and is a good people’s person. Every time I go to Quick Lane Jillian is patient with me and other customers. She is a asset to Sutton Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sutton Ford in my opinion is on the top of their game...

Sutton Ford in my opinion is on the top of their game when it comes to sales and service. The staff is very polite and caring. I love doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Sutton Ford's Phenomenal Service

Great professional customer service. Excellent auto service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Annie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

Jill's customer care is outstanding. I walked in to...

Jill's customer care is outstanding. I walked in to dealership because my low tire pressure light kept coming on. I had a 1 hour window to have the service department look at my tires. They had it done in 40 mim.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I went there just to look. But end up buying a MkC. My...

I went there just to look. But end up buying a MkC. My salesperson was Anita Sutton whom was recommended by Michael Miller. Ms. Sutton was very polite professional and she knew her every detail of the car No hassle, no going back and forth to the finance department. Did it all from the comfort of my home.Love this car. Wonderful people to do business with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Well I wish they would of helped me reset my oil life on...

Well I wish they would of helped me reset my oil life on my Ford Pass they said it automatically reset WELL it still says 55% It never reset so does that mean I really didn’t.get the oil change I paid for cause according to my app it’s still at 55% and no one wanted to show me how to reset

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I came in for am oil change and experienced a strong...

I came in for am oil change and experienced a strong smell of oil several days after i got home. I took the explorer back and the service manager at the desk notified the other setbice manager and he was leaving for the day but he stopped and accommodated me by putting the car on the rack and giving me a new filter. I appreciate all of the people involved with accomodateing me. I can't remember their names but I thank them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service was good. Wish some one would explain Ford point...

Service was good. Wish some one would explain Ford point system and that coupons would pop up when you sign that could be applied.to the job requested.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.