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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Stress free and expedited

I've been a patron of Sutton Ford for approximately 2.5yrs now. My last vehicle was a Ford Fusions, and was also a corporate lease. Sutton Ford was my dealership of choice for all vehicle maintenance and service. Every visit was pleasant, with the staff making sure that all problems and issues were fully addressed at each visit. I've owned BMW and Mercedes, and have experienced their service. I can say that the quality of service and attention to customer satisfaction at Sutton Ford is on par or better than what I've experienced at high end German vehicle dealerships, without the super premium expense.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great communication! I love the texting option on all...

Great communication! I love the texting option on all updates with my vehicle. Car was as clean as when I left it. Highly recommend Sutton ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service

Awesome service, they keep you up dated, Melissa is great and represent the auto ship well, she gives you updates . Even the people who work in the evening that I pick my car up from

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Used Car Purchase

Pleased that your sales and finance staff worked so hard to get me financed for my 2017 Ford Edge Sport. I will definitely recommend your dealership to others !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Auto Butler

My car was pristine when I picked it up. They always do a fantastic job. Having to come up with 25 words is ridiculous. I will no longer complete these surveys again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

They are fast professional and always resolve any issue I...

They are fast professional and always resolve any issue I may have. Great to deal with. I will purchase all my vehicles from this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service

Sutton Ford has a great Service department but it all begins with the Service Writer. Erik Buikema is as knowledgeable as they come. His dedication to making sure his customers are both welcomed and will be taken care of, is second to none. He is definitely a gem of an asset to Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Sutton delivers and they seem to always find ways to best...

Sutton delivers and they seem to always find ways to best themselves. Two thumbs up‼️ Service always greets me with a smile and always do a fine job, including washing my car.❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The Best

I have been doing business since 2004. Always have a great experience at Sutton Ford. I have bought two vehicles here. This is the only place I go for maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Each and every time that I bring my car in for service is always a great pleasure. Outstanding customer service and extremely amazing atmosphere all around Sutton Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.