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Sutton Ford

(5,248 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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The service department was very accurate they went out of...

The service department was very accurate they went out of their way to help you to make sure that you were satisfied with the service that they provided for you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was there for an AutoButler application. Jamie and the...

I was there for an AutoButler application. Jamie and the Service Department did an awesome job and everything was completed on schedule and to my satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service friendly employees. I had a problem with my...

Great service friendly employees. I had a problem with my tire and the service guy took his time to find the problem. Now my tire stays inflated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My oil change and tail light bulb change took 3.5 hours...

My oil change and tail light bulb change took 3.5 hours and cost $100. Too long and cost too much. I won’t be leasing from Ford again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service department At Sutton Ford Is always very...

The service department At Sutton Ford Is always very professional and courteous to me I have been going to the service department for about 15 years now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I recently bought a car from Sutton Ford in Matteson IL....

I recently bought a car from Sutton Ford in Matteson IL. I worked with Niraj Patel. He was great working with and helped me throughout the whole process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jillian in the service department has always been very...

Jillian in the service department has always been very professional, helpful, and friendly. I look forward to my next Auto Butler treatment at Sutton Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I must say, that the service Department is very polite &...

I must say, that the service Department is very polite & attentive to my concerns regarding my vehicle. They get you in quick in a timely manner, look into the problem, fix it & get you out just as quick.. That's the kind of professionalism, that makes me want to keep coming back! My Car is a part of me, & they treat my car with Respect & Concern as if it was ME.. Rock on Sutton Ford Service Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everything went very smooth everyone was polite and my...

Everything went very smooth everyone was polite and my car was done in a timely manner thanks Sudden Ford Also Thanks Melissa who was my service advisor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The Quick Lane isn’t that quick , 3 hours for a oil...

The Quick Lane isn’t that quick , 3 hours for a oil change. Everyone in waiting room was complaining. About the slow service for oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.