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Sutton Ford

(5,249 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,249 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Great customer service

Dave has the best customer service agent he is dedicated to making sure his customers are satisfied and all there concerns and needs are met. I am happy to have the pleasure of working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Eric shown great hospitality and showing us grace

Eric fulfilled our needs by working with our busy schedule and doing everything in his power to book us an appointment. Also, Eric has done a great job in maintaining a positive attitude while working under pressure of the consumer’s frustrations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very good

Service was very good ht wait time was what I had expected. The customer representives were knowledgeable about their jobs. I like the shuttle service., and the drivers were on time. Also, i like the Black Lincoln trucks that are used for the shuttle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

I brought my car in for oil change they seen some things that needed to be addressed so explain to me everything I need to be done and I had it done with great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

A great experience from when I entered the Quik Lane service door. Greeted by a service rep and advised of what the SVU required.. I explained I was staying and needed a place to do some paperwork. He directed me to a place with a table. Nice !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Amazing!!

I'm so blessed to be able to get the vehicle I needed for my family. Everyone was helpful and so nice to me and my husband. Thank you so much for everything you done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My Experience

Jillian is always a big help and welcoming. She’s a gem. Always so pleasant. My experience with my pick up however was a disaster . I’ve had a discussion with Cree and the manager for the driver Josh. I missed a very important event because of the delay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Satisfied customer

Simply just awesome service. Dave in service has always helped me out when needed and has gone above and beyond. Can’t think of one bad thing to say.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Satisfied Customer

This experience has been very positive. I highly recommend this dealership to anyone looking to purchase an automobile. I would definitely use this dealership again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I love Sutton Ford!

I am a loyal customer of the Service department at Sutton Ford because the people are always pleasant and in a great mood. They give great, fast service and you always feel like you can trust what they are telling you about your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.