Robert Horne Ford

We brought both cars in for oil changes on Saturday. The staff was able to fit us in which was great. There were a couple things I would like to mention. When the service writer did the initial walk-around, he noticed the rear wiper blade on my Edge was falling apart and needed replaced. I let him know that we had a service plan on this car and the wiper should be replaced. When my Edge was done, the wiper was not replaced and I was told it was not covered. After speaking with another writer, it was found to be covered. They had to take my Edge back into the service bay to replace the wiper blade. My Edge was then returned to me un-washed but I was given a card for a free car wash on a later date. We also had out 2013 F150 in for an oil change. We mentioned there was a "clunking" noise when accelerating and stopping. It was determined the slip yolk was in need of maintenance. Our F150 is a certified used car and we purchased an extended warranty at the time of purchase through 125,000 miles. At the time of service, our F150 had just over 36,000 miles and we were told this issue could not be covered under warranty. This is disappointing since this is a common issue on the F150 trucks and we paid so much for an extended warranty. Not that $30 or so is a major amount of money, but it would have been nice for Ford to cover this on such a new vehicle.

Always professional and attentive to our needs. Thank you everyone! My car drives like a new car now!

This was our third oil change at Horne Ford and we wouldn't take our vehicle anywhere else! From the moment we pulled up we were treated very well, the intake people will suggest services that may be needed but never pressure you to have more done than what you came in for.. The waiting area is comfortable and very customer oriented and in a very short time they were finished and we were on our way. When you move your home across the country as we did last year and have to find so many new services (doctor, dentist, hair dresser, etc.) finding Horne Ford so close by and being so confident in the quality of their care for our Explorer is one less thing to worry about.

This experience of buying a car was the best. "Red" was the greatest.

Service was great in and out in under an hour. I also like the car wash, nice touch.

Service was GREAT, He addressed all my concerns. The service mgr., even had my car Washed, I Really did appreciate that.

I like Horne ford very much. However, I have had many new vehicle in my life and have visited many dealerships and Horne ford ranks at the bottom for waiting customers. No other dealership charges for water and the sign stating that donuts are for service customers only is very cheap and petty. If you are going to put up a sign like that you should get rid of the donuts and not insult the parts and sales customers. Also, every other dealership cleans the vehicle after service, I don't expect this but at lease the windshield could be cleaned.

Good job to Tony, always helpful and courteous. Does'nt play games with prices

Our 2008 Ford Edge wheel bearings seem to have an ongoing problem. We have replaced 5 in the last 15 months. I called the Ford customer service # but they found no recall or issues that might lead us to an answer. The folks @ the dealership that replaced the front wheel bearings recently did a great job. Timely, efficient & very courteous. After picking up our Edge after the service I noticed a noise coming from the area worked on. The service team came to my home, picked up the vehicle within 30 minutes of making the phone call. They made a quick adjustment that was needed and returned the auto to my home. I can only say that my experience was a good one and will return to the same dealer with any other service needs or to shop for another vehicle.

They were right on time did outstanding job. Had oil change and car wash