Robert Horne Ford

I purchased a 2015 Ford fusion in March and this was my first service at 5000 miles. I made an appointment and my vehicle was taken and completed within the hour they estimated. The staff in service were very courteous, professional, and helpful. My experience was great!

Everybody is so helpful. In the past we have stopped to ask a couple of questions and they always take their time to help us. Your staff is great.

It was the first time I had been to Robert Horne Ford, so I didn't know what to expect. I went to the service desk, but the only one there was one of the mechanics. He said someone would be right there and then paged for one. In less than a minute, Jen was there. She asked for my basic info and then she and the mechanic went to the car and got the info needed, checked out basic things related to the car and pointed me to the customer lounge and said it would be about an hour before the car would be ready. All of this was done with a smile on her face and cheerfulness in her voice. In less than the hour the car was ready. The cost was less than I expected, and that's a good thing. Yeah....Robert Horne Ford is now my place to get service, and possibly a new car,,,who knows!!!

Very helpful. Roger was great to work with. Answered all questions and the process was very pleasant

Had what I thought was a loose muffler...the guys found the time to get me in and show me the real problem. Very satisfied with service.

The person who helped me informed me of what to do with handling the dealership I bought the car from to get my dash fixed. I was able to get it done.

I took my 2005 f-150 in for an oil change and service. They checked everything i ask for and then some and let me know what they found.

Your Service Advisor was very friendly, helpful ,and professional . She and your staff took care of my Car in a timely manner. Her name is Ms. Zubia .Thanks for the great service .

I got the 2014 Ford Escape SE. We were greeted immediately when we got on the lot and the salesman was really nice and really listened to what I was looking for. Everyone was really helpful and not too pushy and I was able to get a great deal on a great car. All in all, it was an excellent first-time car buying experience.

The repair is functioning satisfactory. After leaving the vehicle at the dealership, I was informed that the replacement part was not in stock and had to be ordered. I was informed later that day that the repair had been completed but I could not be cashed out until the next morning because there was no one on site to complete a warranty transaction. I was assured that I would be called first thing the next morning when the vehicle was to be collected. By late morning, I had not received a call so I visited the dealership intending to wait for repair completion. Upon arrival at the dealership, I found three things: repair completed, truck not washed and warranty paperwork not needed because the repair was less than the deductible. Therefore, I should have been cashed out the previous day. I declined waiting for a vehicle wash due to schedule conflicts.